Babette Ten Haken

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You are here: Home / Archives for post-sale customer support

Engagement Experience fuels Customer Experience

October 8, 2018 by Babette Ten Haken Leave a Comment

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Or, is the quality of the engagement forceful and overwhelming? Either way, engagement experiences… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, communication, customer engagement, customer experience, customer retention, customer service, engineering, IIoT, Industry 4.0, Industry40, IoT, leadership, personal development, post sale teams, post-sale customer support, professional speaker, quality, sales, technology, women in business, workforce engagement

Are You doing Business with Unintentionally Disposable Clients?

September 26, 2018 by Babette Ten Haken Leave a Comment

Is your account base full of unintentionally acquired, potentially disposable clients? Go on. Take a good look. Disposable clients are historical in nature or easily acquired to fulfill quarterly quota. And then they stick around. Over time, this clientele drives organizations crazy with repeat orders for low-value, low-quantity and low-quality products. Then, disposable clients turn… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business growth, collaboration, customer experience, customer retention, customer service, engineering, IIoT, Industry40, IoT, leadership, post-sale customer support, professional speaker, quality, sales, technology, women in business, workforce

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