When does your team find out about client feedback? Constantly? Only when there is a negative issue? Or, four times a year: coinciding with results from quarterly customer satisfaction surveys? And then what happens? Do you point fingers at each other and play the blame game? Let’s do something about these dynamics. Because you and… [Continue Reading]
3 Ways Client Feedback catalyzes improved Team Communication
Why Left Brain Thinkers should run your next Sales Team Meeting
Really? The idea of a left brain thinker, or STEM colleague, running your next sales team meeting probably is one of your biggest nightmares. Mostly because you avoid working directly with the STEM colleagues and left brain thinkers in your organization. As a result, your stories are not connected to one another. Of course, you… [Continue Reading]
Engagement Experience fuels Customer Experience
The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Or, is the quality of the engagement forceful and overwhelming? Either way, engagement experiences… [Continue Reading]
Why Your Post Sale Teams really own Customer Retention
You have a nagging feeling that your post sale teams really own customer retention. However, you do not want to rock the boat, go against the grain and do things differently. Well, I have 3 questions to get you to stop procrastinating and start moving forward from legacy processes, practices and mindset. Here goes. What… [Continue Reading]
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