Babette Ten Haken

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You are here: Home / Archives for post sale teams

3 Ways Client Feedback catalyzes improved Team Communication

May 30, 2019 by Babette Ten Haken Leave a Comment

When does your team find out about client feedback? Constantly? Only when there is a negative issue? Or, four times a year: coinciding with results from quarterly customer satisfaction surveys? And then what happens? Do you point fingers at each other and play the blame game? Let’s do something about these dynamics. Because you and… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, communication, customer experience, customer retention keynote speaking programs, customer service, customer success, employee experience, employee success, engineering, Industry 4.0, IoT, manufacturing, post sale teams, pre-sale teams, professional development, professional speaker, sales, STEM Professional Development, STEM storytelling, team dynamics, technology, women in engineering, women in technology

Why Left Brain Thinkers should run your next Sales Team Meeting

April 17, 2019 by Babette Ten Haken Leave a Comment

Really? The idea of a left brain thinker, or STEM colleague, running your next sales team meeting probably is one of your biggest nightmares. Mostly because you avoid working directly with the STEM colleagues and left brain thinkers in your organization. As a result, your stories are not connected to one another. Of course, you… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: banking, collaboration, communication, customer service, engineering, Industry 4.0, IoT, left brain thinkers, manufacturing, post sale teams, professional development, professional speaker, sales, STEM professionals, storytelling, storytelling keynote speaker, technology, women in business, workforce profitability

Engagement Experience fuels Customer Experience

October 8, 2018 by Babette Ten Haken Leave a Comment

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled? Or, is the quality of the engagement forceful and overwhelming? Either way, engagement experiences… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, communication, customer engagement, customer experience, customer retention, customer service, engineering, IIoT, Industry 4.0, Industry40, IoT, leadership, personal development, post sale teams, post-sale customer support, professional speaker, quality, sales, technology, women in business, workforce engagement

Why Your Post Sale Teams really own Customer Retention

June 20, 2018 by Babette Ten Haken Leave a Comment

You have a nagging feeling that your post sale teams really own customer retention. However, you do not want to rock the boat, go against the grain and do things differently. Well, I have 3 questions to get you to stop procrastinating and start moving forward from legacy processes, practices and mindset. Here goes. What… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: CHRO, customer experience, customer retention, customer success, CX, engineering, IIoT, Industry 4.0, IoT, IT, post sale teams, quality, sales

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