How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Like the key players on a sports team, what they do when they do… [Continue Reading]
3 Ways Your Value Added Customer Experience Efforts are not Valued
5 Questions to create a Collaborative Customer Experience Strategy
A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer”? There are 5 questions to consider when creating and implementing a collaborative customer experience… [Continue Reading]
Post Sale Execution. Not Excuses.
Post sale execution is what happens after the contract is signed and comes in-house for implementation. Do you know what happens next? Or is this post sale execution phase a black hole to you and your customers? Be honest. Do you feel that once the contract comes in-house, it is no longer your responsibility as… [Continue Reading]
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