Babette Ten Haken

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You are here: Home / Archives for post sale

3 Ways Your Value Added Customer Experience Efforts are not Valued

September 5, 2018 by Babette Ten Haken Leave a Comment

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you. Like the key players on a sports team, what they do when they do… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, customer experience, customer retention, customer service, customer success, CX, engineering, HR professional development, IIoT, Industry 4.0, Industry 40, IoT, IT, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, PMI, PMI PDD keynote speaker, post sale, pre-sale, quality, sales, service delivery quality, SHRM, storytelling for project management professionals, value added, Voice of the Customer

5 Questions to create a Collaborative Customer Experience Strategy

July 30, 2018 by Babette Ten Haken Leave a Comment

A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer”? There are 5 questions to consider when creating and implementing a collaborative customer experience… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business, collaboration, customer experience, customer insights, customer service, CX, IIoT, Industry 40, IoT, marketing, operations, post sale, pre-sale, quality, sales, strategy

Post Sale Execution. Not Excuses.

August 7, 2015 by Babette Ten Haken Leave a Comment

Post sale execution is what happens after the contract is signed and comes in-house for implementation. Do you know what happens next? Or is this post sale execution phase a black hole to you and your customers? Be honest. Do you feel that once the contract comes in-house, it is no longer your responsibility as… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: post sale, post sale execution, sale

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