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You are here: Home / Archives for pre-sales engineers professional development

Why Typical Customer Discovery does not deliver on Client Needs

October 13, 2020 by Babette Ten Haken Leave a Comment

Typical customer discovery involves speaking with current and potential customers. Often to determine whether their stated and unstated needs marry up with your current products, services and capabilities. And then decide whether opportunities exist for new product development and innovation. However, often the customer discovery process falls short of delivering on client needs and expectations. … [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: Business Analyst Day keynote speaker, business analyst professional development, business storytelling keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer discovery, customer experience, customer retention, engineering professional development, One Millimeter Mindset™ virtual programs, pre-sales engineers professional development, professional development day keynote speaker, project management professional development day, Quality professional development, sales, The Project Economy keynote speaker

Will Yesterday’s Professional Competencies be Enough for What’s Next?

September 29, 2020 by Babette Ten Haken Leave a Comment

How do yesterday’s professional competencies meet today’s and tomorrow’s client needs? Something shifted during the pandemic. Did you feel it? Because yesterday’s professional competencies are table stakes for meeting today’s and tomorrow’s client needs. Actually, they have been for quite a while. From your perspective, how you learned to do things, yesterday, remains the crux… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, Business Analyst Day keynote speaker, cross functional storytelling keynote speaker, cross functional team leadership keynote speaker, customer experience, customer retention, E2E, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, pre-sales engineers professional development, Professional Development Days keynote speaker, project management professional development, Quality professional development, sales, STEM STorytelling keynote speaker, storytelling for analytical thinkers, storytelling for sales engineers

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