When you strive to be your clients’ professional True North, they invite you to sit at their business tables. Because you are their trusted, purposeful and consistent source of direction and insights. Even when there is nothing to sell, design, manage or measure. Your clients pull you into their world. Because your clients see and… [Continue Reading]
Amidst the Noise Become Your Clients’ Professional True North
When Your Priorities are not the same as Your Clients’ Priorities
What do you do when you discover your business priorities are not the same as your clients’ priorities? How you answer reflects the relevance of customer experience, success and client retention on your own business viability. This pandemic exerts a profound impact on our businesses, including your clients’. Yet, some of my small business clients… [Continue Reading]
Making Hard Calls on Behalf of Serving Every Client.
Are clients reaching out to you about making hard calls? Mine are. Because their businesses are in trouble. And future sustainability appears uncertain. Thus you serve them in ways which may make you both uncomfortable. Because making hard calls involves having “those” conversations, together. Conversations grounded in mutual trust and respect because of the relationship preceding… [Continue Reading]
Identify An Accountability Partner for Professional Resilience
Do you have at least one accountability partner you reach out to? Especially when your levels of professional resilience fluctuate on this roller-coaster of a year? If you have not identified at least one trusted partner to act as your sounding board amidst the chaos, take the time to do so. Today. The standard definition… [Continue Reading]
Will Yesterday’s Professional Competencies be Enough for What’s Next?
How do yesterday’s professional competencies meet today’s and tomorrow’s client needs? Something shifted during the pandemic. Did you feel it? Because yesterday’s professional competencies are table stakes for meeting today’s and tomorrow’s client needs. Actually, they have been for quite a while. From your perspective, how you learned to do things, yesterday, remains the crux… [Continue Reading]
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