Communication disconnects, above all, have negative impacts on customer retention rates. And these disconnects abound across the workplace. All you have to do is listen and observe. First, when customers do not understand the purpose of your job function or cannot understand the words you use, they tune out and turn off. As a result,… [Continue Reading]
Communication Disconnects negatively impact Customer Retention
Are You chasing Realistic Goals or Workplace Squirrels?
Setting realistic goals often are your last priority at the beginning of each fiscal year. You do it to yourself. I do it, too. And the organizations we work with are right there, alongside us. In very short order, it is far too easy to become exhausted. Chasing bright shiny objects – squirrels which pop… [Continue Reading]
6 Professional Development Targets to Hit Each Month
These 6 Professional Development targets are more than the six “things” you need to accomplish or “do” in order to meet your employer’s KPIs. Or, your sales manager’s quota. Creating your very own professional development targets gives you ownership of you. Perhaps for the first time? At the end of the day, what exactly is… [Continue Reading]
It’s too early to worry about retaining Customers, isn’t it?
Now, how do you expect me, of all people, to answer this question? 😉 It is never too early to focus on retaining customers. Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention… [Continue Reading]
Workforce Profitability retains Customers
A solid workforce profitability strategy ultimately retains customers. Does your organization or association even consider the value of this strategy? I didn’t think so. At least not yet. The majority of organizations view the individuals within their workforce as a group of individual, unrelated, often competitive departmental cost centers, rather than an interactive and collaborative… [Continue Reading]
Follow Us!