Babette Ten Haken

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You are here: Home / Archives for professional development keynote speaker

How an Inclusive Storytelling Culture retains Customers

May 8, 2019 by Babette Ten Haken Leave a Comment

Developing an inclusive storytelling culture is a tremendously timely way of spanning pay grades, job titles, levels of education and generations. On behalf of creating remarkable and enduring client-focused outcomes. Yet, most organizations and associations lump storytelling under the advertising and promotional umbrella. And, often, these activities are outsourced to folks who are not as… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: collaboration, communication, customer experience, customer service, employee experience, healthcare, human capital strategy, human resources, Industry 4.0, IoT, professional development keynote speaker, professional speaker, sales, storytelling culture, storytelling for left brain thinkers, Storytelling for STEM professionals, technology, women in accounting, women in banking, women in engineering, women in law

Help tell Your Professional Story with 6 of My Blog Posts

May 2, 2019 by Babette Ten Haken Leave a Comment

How good are you at telling your own professional story? First, do you rely on your job titles, academic degrees, your linear progress up the promotional food chain of an organization as proof of your story? Customers may not have a clue what any of these accomplishments signify, for them. Then, is the story you… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: collaboration, communication, customer experience, customer service, employee experience, engineering, healthcare, Industry 4.0, IoT, leadership, manufacturing, professional development keynote speaker, professional speaker, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling workshops, women business owners, women in banking, women in engineering

The Story of Why You Prefer working in Departmental Silos

April 29, 2019 by Babette Ten Haken Leave a Comment

Well, isn’t the answer to the question obvious? Working in departmental silos is very, very comfortable. And comforting. And the story you tell is very predictable. Consequently, you feel most secure when surrounded by professional peers, rather than thrown into a cross-discipline group of colleagues. Yet the key to your professional success is whether, or… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention, employee experience, employee success, engineering, human capital strategy, leadership, left brain thinkers, manufacturing, professional development keynote speaker, professional speaker, sales, STEM professionals, storytelling speaking programs, storytelling workshops, technology, women in banking, women in STEM

Why Selling Pressure impedes Service Delivery Quality

April 18, 2019 by Babette Ten Haken Leave a Comment

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. First, these teams are not hired, or trained, to sell. Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business models, cross-functional team leadership, cross-selling, customer experience, customer service, employee experience, engineering, field service teams, hiring models, human resources, manufacturing, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development keynote speaker, professional speaker, sales, small business, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling workshops, technology, upselling, women business owners, women in engineering

The Customer Experience Glass remains at Half Capacity

April 3, 2019 by Babette Ten Haken Leave a Comment

A customer experience glass exists for your organization or association. How would your customers or members describe it? Most groups I speak to rely on a traditional 5-point customer satisfaction rating scale to keep them going in the right direction. Yet, as a planning tool, this scale falls short of delivering the insight and direction… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, customer experience, customer retention, customer service, employee experience, engineering, healthcare, human capital strategy, human resources, Industry 4.0, IoT, manufacturing, professional development keynote speaker, professional speaker, quality, sales, small business, stakeholder success, technology, women in business, women in engineering

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