How often do you rely on the job titles listed on resumes to propel your professional development trajectory? These job titles do not necessarily speak for themselves. First, job titles indicate (or at least should) a steady progression on increased responsibility and functional performance. However, this progression is not necessarily a clear indicator of what… [Continue Reading]
Relying on Job Titles for Your Professional Development Trajectory?
Why Our Professional Spiel falls short on Credibility and Buy In
No matter where we sit around the business table, we sling our professional spiel. Our buzz words, our technical words, our “I’m part of The Club” words. In our minds, we showcase our expertise. However, in the minds of our audiences, teams and stakeholders, we just may be showing off. About how smart we are…. [Continue Reading]
Leverage internal stakeholders to drive Customer Experience
Do internal stakeholders require more than just being kept happily engaged within departmental disciplines? Rather, programs leveraging stakeholder experiences provide employees with intriguing projects. The types of projects which challenge their professional status quo. As a result, they develop not only enhanced critical thinking skills. But also, the cross-functional learning acumen which fuels their professional… [Continue Reading]
A Potent Human Capital Strategy needs a Potent Client Retention Strategy
A potent client retention strategy is driven by an equally potent human capital strategy. Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. Yet far too many business models and hiring practices continue to segment and marginalize internal stakeholders into revenue… [Continue Reading]
Do You have a bright shiny Client Retention Strategy?
A bright shiny client retention strategy treats existing clients like the solidly and brightly shining golden treasure they are. Instead of glittering baubles of uncertain worth. Consider that the success of existing clients is the key for your business growth strategy. Yet, far too often, once the contract is consummated, existing clients are shunted off… [Continue Reading]
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