Does the siloed departmental culture in which you reside impede or promote customer success through service quality delivery? Consider findings from the 2017 Deloitte Global Human Capital Trends study (and the 2018 study builds on these findings). In this report, tomorrow’s workplaces are characterized by networks of interoperable teams. However, when today’s business models remain… [Continue Reading]
How a Siloed Departmental Culture impedes Service Quality Delivery
Are You truly defining Your Professional Deliverables?
The power of defining your professional deliverables is grossly under-rated. However, understanding what and how you deliver to clients is the best piece of self-discovery you can focus on. Why? Because once you understand your professional deliverables, so will your clients. Finally. Articulating the compelling case for why they do business with you – and… [Continue Reading]
Why the Cinderella Model is not a Professional Development Strategy
If you rely on the Cinderella model for your professional development strategy, you will be disappointed. Chances are your fairy godmother will not find you. Because your skills and talent remain hidden within your organization’s departmental layers. Does anyone really know who you are, what you do and why you contribute to your organization’s value… [Continue Reading]
What is the Future C in Your Professional ABC Strategy?
Each of us has some form of a professional ABC strategy. Always. Be. And some word that starts with a “C.” That “C” word is what we are talking about, today. Many of us are busy Chasing. We pursue the KPIs organizations impose on us. Typically, these metrics involve productivity, profitability or making our numbers or… [Continue Reading]
Why Our Defining Moment is not all about Our Backstory
We all have a defining moment somewhere in our personal and professional DNA. However, how many of us understand how to capture and articulate it? Our defining moments combine our words, actions and values into something valuable, tangible and compelling. Yet often, they are so subtle and completely natural, that we take them for granted…. [Continue Reading]
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