How do you grow employee engagement when your workforce is small? Or, multi-generational, multi-disciplinary, located in multiple divisions and represents different levels of education? Chances are, your teams are comprised of employees with several, or all, of these traits. Which can lead to all sorts of communication disconnects even though people “seem” to be using… [Continue Reading]
Take these 3 Actions to grow Workplace Engagement
A bold Client Retention Strategy leverages Stakeholder Diversity
Does your client retention strategy boldly leverage the value of stakeholder diversity? Or alternatively, is your client retention strategy boldly all about you, as your clients’ rock star? After all is said and done, bold client retention is not a solo act. Most importantly, client retention is not accomplished by individuals or teams who work… [Continue Reading]
What Type of Professional Legacy are You creating?
Ever consider the type of professional legacy you create? As you strive to meet an organization’s KPIs for the functional role in which you serve? As I deliver my speaking programs on storytelling for STEM professionals and left brain thinkers, attendees frequently tell me they are something more than their job descriptions. And, they think… [Continue Reading]
Does Your Major Account Team experience Stakeholder Resistance?
Major account teams strive so hard to create client-focused solutions. However, no matter how insightful the solution proposed, there can be stakeholder resistance. And not only from the client side of the table. This scenario frustrates not only the major account teams. But also, the internal stakeholders serving as resources for these teams as they… [Continue Reading]
Difficult Customers? Read this Customer Retention Blog Review.
We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. It seems like we are continuously wrestling with big hairy issues and little annoying ones. In order to deliver product, service and experiential quality excellence. Our difficult customers test both… [Continue Reading]
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