Today, let’s you and I have a chat about why it’s important for some of you to become comfortable being professionally uncomfortable. Think about it. Are you comfortable being professionally uncomfortable, or not? Regardless of your professional discipline, your level of education or your current job function, you either crave comfort or target discomfort, in… [Continue Reading]
Become Comfortable being Professionally Uncomfortable
Start A Customer Micro Experience Playbook this Summer!
Customer micro experiences play out big time, towards acquiring and retaining a loyal customer base full of raving client evangelists! And the summer months offer us all a bit more breathing room to ask ourselves questions about customer experience that, well, make us a bit uncomfortable. All you need is a One Millimeter Mindset™ shift… [Continue Reading]
Does Your Professional Urgency conflict with Your Clients’ Priorities?
Professional urgency impacts how we behave with our clients. Often, our behavior sabotages our efforts to move sales, engineering, service, IT and Quality initiatives forward. Why? Because our professional sense of urgency conflicts with our clients’ priorities. Consider the factors impacting professional urgency. Go on. Make a list. Often, professional urgency has a lot to… [Continue Reading]
Are You truly defining Your Professional Deliverables?
The power of defining your professional deliverables is grossly under-rated. However, understanding what and how you deliver to clients is the best piece of self-discovery you can focus on. Why? Because once you understand your professional deliverables, so will your clients. Finally. Articulating the compelling case for why they do business with you – and… [Continue Reading]
Why You are Professionally Ambiguous to Your Colleagues
Your cross functional colleagues think you are professionally ambiguous, did you know that? Of course not. That is not the type of question you would ask them. Perhaps you should. Here’s why. Ambiguity is defined as having more than one way of being interpreted, being vague, inexact, uncertain, doubtful. In other words, your words and… [Continue Reading]
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