What are some of the greatest professional wins from this year? How will we carry these wins, forward, into every day and every month of 2019? End of year always is a time of simultaneous professional reflection as well as forward momentum. Most often, we dwell on the negatives: what went wrong, what we could… [Continue Reading]
Some of the Best Professional Wins are People Wins
Presenting My Top 2018 Customer Experience Blog Post!
My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. And why all of us – yours truly included – need to remain vigilant and aware when we fall into… [Continue Reading]
Say What You Mean and Mean What You Say
The fastest pathway to professional frustration is straight-forward. All you need to do is avoid saying what you mean and meaning what you say. As a result, we end up doing a lot of talking to ourselves, spinning ideas around inside our heads. Instead of communicating these fabulous ideas and insights to our teams. Even… [Continue Reading]
3 Strategies to remain On Track yet go Off the Beaten Path
What does our personal development strategy look like, in real-life? We have the best intentions, yet are time-constrained. Often, we are conflicted when our employer’s business strategy eats into our own ideas for best serving clients and colleagues. At the end of each day, we feel as though we play a continuous tug-of-war, involving both… [Continue Reading]
3 Ways Our Current Customers find Us Professionally Boring
Our customers find us professionally boring when we are completely boring. Over time, we gradually become less than enthusiastic about serving them. For a number of reasons. And our sentiments about our customers become very obvious. As a result, as the song goes: “The thrill is gone.” It’s a two-way street. When current customers are… [Continue Reading]
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