Are we a bit too devoted to and obsessed by our professional labels? The awards we collect. The Top List of This or That we are on. Those accomplishments, honors, certifications, academic degrees in which we revel. Our professional labels are What We “Do”, for Other People, Right Now. Hmmm……. Really? Our professional labels are… [Continue Reading]
Do Our Professional Labels create Positive Customer Experiences?
6 One Millimeter Mindset™ Articles leverage Professional Experience
How we leverage our professional experience catalyzes not only the success of our customers. Also, how we catalyze our own professional success, as well. For starters, professional experience is more than the laundry list of jobs appearing on our professional resumes and LinkedIn profiles. Also, professional experience focuses on how we have our customers’ backs…. [Continue Reading]
2 Ways We create Unforgettably Innovative Customer Experiences
Innovative customer experiences stand out from what customers are used to experiencing. Not only do these experiences feel different, as they happen. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?” Customers cannot get you out of their minds. Even more,… [Continue Reading]
Is Self Bias impeding how we acquire and retain our Customers?
Self bias is a powerful force in how we acquire, serve and retain our customers. Yet, as we chase quotas and attempt to fulfil KPIs, often the last professional attribute we think about is self bias. This week, I am engaged in what I love and what I do best. Providing compelling speaking programs and… [Continue Reading]
Why We are More than our Job Title or at least We should be
We throw around our job title or professional degree like confetti at a New Year’s celebration. These labels are our standard responses to the question: “So, what do you do?” Which, in turn, is thrown out there like a jump ball at meetings and social gatherings. First, does the person we are speaking to understand… [Continue Reading]
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