When you strive to be your clients’ professional True North, they invite you to sit at their business tables. Because you are their trusted, purposeful and consistent source of direction and insights. Even when there is nothing to sell, design, manage or measure. Your clients pull you into their world. Because your clients see and… [Continue Reading]
Amidst the Noise Become Your Clients’ Professional True North
Presenting My Top 2018 Customer Experience Blog Post!
My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. And why all of us – yours truly included – need to remain vigilant and aware when we fall into… [Continue Reading]
Say What You Mean and Mean What You Say
The fastest pathway to professional frustration is straight-forward. All you need to do is avoid saying what you mean and meaning what you say. As a result, we end up doing a lot of talking to ourselves, spinning ideas around inside our heads. Instead of communicating these fabulous ideas and insights to our teams. Even… [Continue Reading]
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