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You are here: Home / Archives for professional self discovery

Either show some Client Love or leave Them to Someone Else

February 14, 2018 by Babette Ten Haken Leave a Comment

How successfully do we demonstrate client love to our entire client base (including internal clients, our colleagues)? Hmm, I thought so. In spite of our best efforts to deliver extraordinary outcomes to clients, some clients never are well-served. As a result, our business strategy – not just our customer acquisition strategy – must realistically accommodate… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: A-List Customers, client love, core competencies, customer acquisition, customer retention, professional self discovery

Find out why Customer Discovery leverages Professional Self Discovery

February 7, 2018 by Babette Ten Haken Leave a Comment

Professional self discovery is an important attribute in the practical application of the customer discovery process. Customer discovery can determine whether a product or service idea actually marries up with a receptive customer base. When customer discovery is done well, there is magic. When done poorly – which most often is the case – both startup,… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: customer discovery, entrepreneurs, professional self discovery, sales, startups

Professional Self Discovery drives Professional Development

July 27, 2017 by Babette Ten Haken Leave a Comment

My daily professional self discovery process always includes a healthy dose of grocery store karma. Sometimes, we receive nuggets of wisdom from the most unlikely sources. Earlier this week I was shopping at noontime at the local Whole Foods store in Ann Arbor. Yes, I was in a rush, but never mind. As usual, I… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer retention, discovery, interview roadmap, professional development, professional development roadmap, professional self discovery, self-discovery

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Stakeholder Someones are doing the Selling in Your Organization

Leverage internal stakeholders to drive Customer Experience

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

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