Babette Ten Haken

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You are here: Home / Archives for professional speaker

Storytelling Outcomes influence Post Sale Customer Expectations

June 6, 2019 by Babette Ten Haken Leave a Comment

Storytelling outcomes influence post-sale customer expectations about long-term experiences with products, services and solutions. In addition, the stories you tell impact investor, customer, and co-worker expectations of how it is going to be: working with you, yourself. Is there an experience gap between pre-sale promises and post-sale customer and co-worker experiences? Consider the length of… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer experience, customer service, customer success, employee experience, employee retention, engineering, IoT, manufacturing, professional development, professional speaker, quality, sales, storytelling for customer retention, storytelling for left brain thinkers, Storytelling for STEM professionals, women in engineering, women in technology

Leverage Tell Me More Storytelling instead of So What Storytelling

June 5, 2019 by Babette Ten Haken Leave a Comment

Tell Me More Storytelling skills result in customers, investors, colleagues, and even your grandmother, asking you to tell them more. About yourself, your career, products, services, solutions, travels, conflicts and even your dreams. Alternatively, are the stories you tell leaving listeners wondering just what the purpose of your story is, in the first place? Tell… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: communication, customer experience, customer retention, employee experience, employee retention, engineering, human capital strategy, human resources, IoT, manufacturing, professional development, professional speaker, quality, STEM, storytelling for customer retention, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling keynote speaker, technology, women in engineering, women in technology

Why Your Professional Speak creates Biased Listeners

June 3, 2019 by Babette Ten Haken Leave a Comment

Do you depend on professional speak to make you  appear credible to listeners? You know, discipline-specific terminology or buzz words which often comprise over 50% of professional conversations. If so, you assume the people listening to you, either in person or virtually, are impressed with your command of discipline-specific words. And that, once impressed, you… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, communication, customer experience, customer service, customer success, employee experience, employee success, engineering, entrepreneurs, investor pitching, IoT, professional development, professional speaker, quality, sales, startups, STEM, STEM professional development keynote speaker, storytelling, women in engineering, women in technology, workplace communication

3 Ways Client Feedback catalyzes improved Team Communication

May 30, 2019 by Babette Ten Haken Leave a Comment

When does your team find out about client feedback? Constantly? Only when there is a negative issue? Or, four times a year: coinciding with results from quarterly customer satisfaction surveys? And then what happens? Do you point fingers at each other and play the blame game? Let’s do something about these dynamics. Because you and… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, communication, customer experience, customer retention keynote speaking programs, customer service, customer success, employee experience, employee success, engineering, Industry 4.0, IoT, manufacturing, post sale teams, pre-sale teams, professional development, professional speaker, sales, STEM Professional Development, STEM storytelling, team dynamics, technology, women in engineering, women in technology

Are You creating an impactful Customer Retention Team?

May 29, 2019 by Babette Ten Haken Leave a Comment

What does it take to create an impactful customer retention team? First, is there a tried and true process or recipe to follow? Next, is this team full of people from across the organization and lots of different disciplines? Alternatively, do the people on the team reside in a few, traditional and specific departmental silos?… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: collaboration, communication, customer retention keynote speaking programs, customer service, customer success, employee retention, employee success, engineering, human capital value, human resources, Industry 4.0, IoT, manufacturing, professional development, professional speaker, sales, STEM STorytelling keynote speaker, technology, women in engineering

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