Each of you has a one millimeter that you must journey professionally, to get to where you really need to go. First, keep in mind that each of you has your own, specific one millimeter to move beyond. That millimeter is the space, place, or scenario which gives you professional pause. The place that makes… [Continue Reading]
How Large Is The One Millimeter You Must Journey Professionally?
Everyone Is An Internal Client Of Everyone Else. Who Are Yours?
If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements, workshops or coaching sessions, attendees engage in a flurry of activity. First, they create top-of-mind lists of internal clientele they serve. Next, we conduct the forensic portion of this… [Continue Reading]
How to tell Purposeful Pandemic Stories in 5 Blog Posts
Start telling the 2020 stories clients really need to hear: purposeful pandemic stories. These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. Ah 2020. From this year forward, we all share a common story about how we moved one millimeter beyond… [Continue Reading]
Retaining Clients leverages an Innovative Customer Retention Strategy
Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]
Making Hard Calls on Behalf of Serving Every Client.
Are clients reaching out to you about making hard calls? Mine are. Because their businesses are in trouble. And future sustainability appears uncertain. Thus you serve them in ways which may make you both uncomfortable. Because making hard calls involves having “those” conversations, together. Conversations grounded in mutual trust and respect because of the relationship preceding… [Continue Reading]
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