Babette Ten Haken

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You are here: Home / Archives for project management keynote speaker

Everyone Is An Internal Client Of Everyone Else. Who Are Yours?

December 15, 2020 by Babette Ten Haken Leave a Comment

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements, workshops or coaching sessions, attendees engage in a flurry of activity. First, they create top-of-mind lists of internal clientele they serve. Next, we conduct the forensic portion of this… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: Business Analyst Day keynote speaker, business analyst professional development, client experience, client retention, cross functional business processes, cross functional keynote speaker, cross functional team leadership keynote speaker, customer experience, customer retention, employee experience, human capital value, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management keynote speaker, Quality professional development, service delivery quality, STEM Professional Development, strategic business value

How to tell Purposeful Pandemic Stories in 5 Blog Posts

November 24, 2020 by Babette Ten Haken Leave a Comment

Start telling the 2020 stories clients really need to hear: purposeful pandemic stories. These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. Ah 2020. From this year forward, we all share a common story about how we moved one millimeter beyond… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Analytical Thinkers professional development, Business Analyst Development Day Keynote Speaker, cross-functional leadership, cross-functional team leadership, customer experience, design driven storytelling, engineering professional development, HR storytelling keynote speaker, human capital strategy, human capital strategy storytelling keynote speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, pandemic storytelling, project management keynote speaker, project management professional development, Project Management Professional Development Day keynote speaker, startup storytelling keynote speaker, STEM professional development keynote speaker, STEM storytelling workshops, storytelling for Quality professionals, storytelling workshops for startups

Retaining Clients leverages an Innovative Customer Retention Strategy

November 12, 2020 by Babette Ten Haken Leave a Comment

Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer experience, customer retention, customer success, innovative customer retention keynote speaker, innovative customer retention strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management keynote speaker, sales, sales engineers, strategic business storytelling

Making Hard Calls on Behalf of Serving Every Client.

November 3, 2020 by Babette Ten Haken Leave a Comment

Are clients reaching out to you about making hard calls? Mine are. Because their businesses are in trouble. And future sustainability appears uncertain. Thus you serve them in ways which may make you both uncomfortable. Because making hard calls involves having “those” conversations, together. Conversations grounded in mutual trust and respect because of the relationship preceding… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, business growth, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, customer service, employee experience, HR storytelling, keynote strategic business storytelling speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, Professional Development Days keynote speaker, project management keynote speaker, project management professional development, small business storytelling programs

Are Your Project Teams Professionally Inclusive or Exclusive?

September 3, 2020 by Babette Ten Haken Leave a Comment

When’s the last time you considered whether your project teams are professionally inclusive or exclusive? Probably something you assume you are doing, but may not be doing at all. Of course you look for representative expertise in a variety of professional functions you deem important to the project. However, is there an intentional, or unintentional,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, cross-functional leadership, cross-functional team leadership, customer acquisition, customer experience, customer retention, employee experience, human capital strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, Professional Development Days keynote speaker, project management keynote speaker

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