Babette Ten Haken

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You are here: Home / Archives for project management

Professional Complacency does not prevent Change

June 11, 2020 by Babette Ten Haken Leave a Comment

Imagine yourself on the ocean, coming into port during a dark and stormy night. You chart a course toward port, using the same tools and logic system you originally learned. Doing your job the same way you have always done your job. You never think to ask yourself whether your professional confidence has grown into… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business transformation, change management, collaborative leadership, cross-functional leadership, customer experience, customer retention, customer success, employee experience, employee retention, employee success, engineering professionals, human capital strategy, human resources, Industry 4.0, One Millimeter Mindset™ programs, project management, Quality Professionals, trust-based leadership, virtual consulting programs, virtual keynote speaker

Telling Stories Clients Need to Hear instead of Want to Hear.

June 2, 2020 by Babette Ten Haken Leave a Comment

The stories clients need to hear are about the stuff they need to know. So we get to where we need to go. Together. One millimeter at a time. Are you playing it safe, altering your business and use cases, and your HR and design team stories? So you dance around topics which should be… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analytics, business cases, business growth, business storytelling, cross-functional team leadership, customer experience, employee experience, engineering professionals, HR storytelling, human capital, human resources, One Millimeter Mindset™ programs, practice management, professional development, professional diversity and inclusion, project management, Quality Professionals, use cases, virtual keynote speaker, virtual storyteller

Tactical Fixes do not help Clients make Strategic Hard Calls

May 5, 2020 by Babette Ten Haken Leave a Comment

Do you propose tactical fixes for your clients’ biggest strategic issues? Or, is your own need to close a contract overshadowing the real issues clients struggle with? Because you both need to put food on the table, maintain cash flow and prevent employee and client churn. While this dialectic existed pre-pandemic, well, the current and… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: cross-functional team leadership, customer experience, engineering, facilitation, group practice administrators, HR storytelling, human capital strategy, human resources, masterminds, One Millimeter Mindset™ virtual program, professional development, project management, Quality Professionals, sales, STEM storytelling, virtual coaching, virtual keynotes, virtual workshops

Updated Business Stories are more Future Business Relevant

April 9, 2020 by Babette Ten Haken Leave a Comment

When is the last time you updated business stories? You know, the ones you tell to acquire and (I hope) retain clients? And the stories you tell to engage and retain employees? Are you still using the same business stories, investor pitches, technical use cases or business cases? From Yesterday, which may literally be yesterday?… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer experience, employee experience, engineering, HR storytelling, human capital strategy, human resource managers professional development, life sciences professional development, manufacturing, medical practice administrators, One Millimeter Mindset™ storytelling programs, project management, quality, sales, STEM storytelling, storytelling for left brain thinkers, storytelling keynote speaker, strategic storytelling

Uncomfortable Business Stories are Client Retention Stories

December 11, 2019 by Babette Ten Haken Leave a Comment

Do you tell uncomfortable business stories to your clients and colleagues? Or, do you prefer comfortable stories, where clients always hear how your products and services will live up to their expectations? And everyone always lives happily ever-after? Also, when you tell these preferable, comfortable, and predictable, stories, what are you thinking to yourself? Are… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: change management, client retention, customer experience, human capital strategy, human resources, IIoT, Industry 4.0, life sciences professional development, manufacturing, project management, quality, sales, STEM Professional Development, STEM STorytelling keynote speaker, storytelling for analytical thinkers, storytelling for left brain thinkers

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