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You are here: Home / Archives for Quality Management Systems

How to perform Customer Base Triage and Why It Matters

May 21, 2018 by Babette Ten Haken Leave a Comment

Typically, customer base triage is conducted in reaction to a large number of customer casualties. These casualties are in the form of loss and/or defection to the competition. And this defection has been going on for quite a while. However, like a slow leak in a tire, you miss the signs that something is amiss…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business model, customer base, customer needs, customer retention, engineering, IIoT, industrial internet of things, Industry 4.0, Industry 4.0 human capital strategy, ISO 9001:2015, KPIs, marketing, operations, quality, Quality Management Systems, sales, STEM Professional Development, STEM STorytelling keynote speaker

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