Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]
Experiencing IoT Quality in The Experience Economy
3 Thoughts on Quality Leadership Roles and What’s Next
The quality of Quality leadership is in a state of flux. In fact, there just may be a paradigm shift going on within today’s businesses and enterprises, regardless of size. Join me in Boston on March 19-20, 2018 for #BOSCON2018. I will be the Day 2 morning keynote, talking about Why a Collaborative, Quality-Focused Workforce… [Continue Reading]
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