Babette Ten Haken

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Retaining Clients leverages an Innovative Customer Retention Strategy

November 12, 2020 by Babette Ten Haken Leave a Comment

Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer experience, customer retention, customer success, innovative customer retention keynote speaker, innovative customer retention strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management keynote speaker, sales, sales engineers, strategic business storytelling

Why Typical Customer Discovery does not deliver on Client Needs

October 13, 2020 by Babette Ten Haken Leave a Comment

Typical customer discovery involves speaking with current and potential customers. Often to determine whether their stated and unstated needs marry up with your current products, services and capabilities. And then decide whether opportunities exist for new product development and innovation. However, often the customer discovery process falls short of delivering on client needs and expectations. … [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: Business Analyst Day keynote speaker, business analyst professional development, business storytelling keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer discovery, customer experience, customer retention, engineering professional development, One Millimeter Mindset™ virtual programs, pre-sales engineers professional development, professional development day keynote speaker, project management professional development day, Quality professional development, sales, The Project Economy keynote speaker

Why Colleagues & Clients do not Trust Shifting Story Narratives

October 8, 2020 by Babette Ten Haken Leave a Comment

When you use shifting story narratives to persuade, justify or invite people to join your story, the effect is just the opposite. Instead of saying yes, they can become skeptical: of you, your solution and even your organization. Why? Because people do not intellectually or emotionally co-invest in stories that shape-shift. And considering that, overall,… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, Business Analyst Development Day Keynote Speaker, business analyst professional development, cross functional storytelling keynote speaker, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, Fourth Industrial Revolution, IoT, keynote STEM storytelling speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, PMI PDD keynote speaker, professional development, project management professional development day, sales, startup storytelling keynote speaker, strategic business storytelling

Will Yesterday’s Professional Competencies be Enough for What’s Next?

September 29, 2020 by Babette Ten Haken Leave a Comment

How do yesterday’s professional competencies meet today’s and tomorrow’s client needs? Something shifted during the pandemic. Did you feel it? Because yesterday’s professional competencies are table stakes for meeting today’s and tomorrow’s client needs. Actually, they have been for quite a while. From your perspective, how you learned to do things, yesterday, remains the crux… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, Business Analyst Day keynote speaker, cross functional storytelling keynote speaker, cross functional team leadership keynote speaker, customer experience, customer retention, E2E, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, pre-sales engineers professional development, Professional Development Days keynote speaker, project management professional development, Quality professional development, sales, STEM STorytelling keynote speaker, storytelling for analytical thinkers, storytelling for sales engineers

Are Your Compelling Business Stories too Tactical?

September 22, 2020 by Babette Ten Haken Leave a Comment

You work hard to create compelling business stories. Yet, after you exhaust yourself preparing and delivering these stories, do you accomplish what you set out to do? Recognize the gap between your own objective for telling compelling business stories. And what clients want to accomplish in hearing those stories. Bridging that gap is the key… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, Business Analyst Day keynote speaker, business analyst professional development, cross functional storytelling keynote speaker, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, E2E, employee experience, HR storytelling keynote speaker, human resources professional development, IoT, One Millimeter Mindset™ storytelling programs, Professional Development Days keynote speaker, project management professional development, Quality professional development, sales, STEM professional development keynote speaker, STEM storytelling, virtual storytelling coaching programs

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