There’s nothing novel about virtual post-sale client abandonment. Upon consideration, you realize your company’s been doing this for years. In fact, virtual abandonment is a key component of “business as usual.” What is novel about this post-sale scenario, to you, is that now you have to sell virtually. That’s all that’s changed. And your new… [Continue Reading]
Virtual Post Sale Client Abandonment is not a Novel Scenario
Are You a Trusted Client Retention Specialist or a Generalist?
Do you see yourself as a trusted client retention specialist or simply a generalist? In fact, do you even perceive yourself as having any type of role retaining clients? Because, here’s news. Regardless of whether you actively acquire clients, or not, you impact client retention. And, these days, the impact you make on a client’s… [Continue Reading]
Yes and just How Essential are You to Colleagues and Clients?
Just how essential are You (really) to colleagues and clients? Because colleagues and clients ask themselves that same question as they move forward towards What’s Next. Do colleagues and clients prioritize you as their trusted go-to resource? And an innovator rather than an order-taker? Just how essential you are to the colleagues and clients you… [Continue Reading]
Create a Flexible Client Retention Strategy as Clients Pivot
Quite an adventure, isn’t it, sailing through the pandemic storm, together? Each week brings a new requirement on how to combine emotion, engagement, courage, and critical thinking skills. So we get to where we need to go, together. One millimeter at a time. Each week feels different, has its own theme, doesn’t it? As I… [Continue Reading]
Tactical Fixes do not help Clients make Strategic Hard Calls
Do you propose tactical fixes for your clients’ biggest strategic issues? Or, is your own need to close a contract overshadowing the real issues clients struggle with? Because you both need to put food on the table, maintain cash flow and prevent employee and client churn. While this dialectic existed pre-pandemic, well, the current and… [Continue Reading]
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