Wagon circling is a staple of Western cowboy films. The settlers’ wagon train heads westward into the unknown. They come under attack by outlaws. “Circle the wagons!” is the cry. Sometimes, the settlers collaborate effectively. Other times, they disagree with how, when, where and why to start circling those wagons. Time is critical. Eventually, the… [Continue Reading]
Are You practicing Wagon Circling Customer Retention Strategy?
Pay Your Thanks Forward
Thanksgiving in the United States of America is my favorite holiday. It gets overlooked these days, as retailers fast forward from Halloween to Christmas. Thanksgiving is a time of personal and professional reflection for me. I encourage you to identify the people and things you are grateful for, then pass your thanks and gratitude on to… [Continue Reading]
My Thanks To The Online Engineering Community!
I am so thankful to the many online engineering communities who read my blog, access my website and – most of all – engage in LinkedIn Discussions with me. In this most challenging of economies, my engineers have remained open minded while I have rattled their cages and possibly even provoked a few of them!… [Continue Reading]
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