Babette Ten Haken

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You are here: Home / Archives for sales-engineering interface

Why You must connect those Voices behind CX Survey Scores

March 15, 2018 by Babette Ten Haken Leave a Comment

In your company, what happens with customer experience CX survey results? For that matter, does your company regularly engage customers and take their pulse? When it comes to CX survey scores, there is a disconnect across the sales-engineering interface® in far too many organizations. I often ask business leadership how they define “customer experience.” They… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business, customer experience, customer retention, CX, CX scores, CX surveys, engineering, IIoT human capital strategy, operations, sales-engineering interface, STEM Professional Development, STEM STorytelling keynote speaker, Voice of the Customer

Why a Moral Compass is Critical to Professional Success

September 11, 2017 by Babette Ten Haken Leave a Comment

Do you have a moral compass? Specially calibrated to navigate the ecosystem of Internet of Things (IoT) hyper-connectivity? A moral compass refers to the ability to detect right from wrong, and act accordingly. Sobering words for critical times, folks. Wouldn’t you say? No doubt about it. Daily IoT tech advances influence us. Each news communication… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: human capital strategy, Internet of Things, IoT, moral compass, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional innovation, professional moral compass, project management professional development, Quality professional development, sales-engineering interface, strategic business storytelling, Voice of the Customer

Social Selling and Quality

October 22, 2013 by Babette Ten Haken Leave a Comment

The social selling ecosystem probably is the last place you would associate with Quality.  Most of us link Quality with Manufacturing and the production of consumer goods. Let’s think this through, together. Who invents all that equipment and puts it all together to create high quality input-throughput-output? Who creates those software interfaces which convey high… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, quality, sales-engineering interface, social selling, social selling platforms, social selling process, social selling strategy

Sustainable Value and Quality

September 20, 2013 by Babette Ten Haken Leave a Comment

What is the sustainable value of your organization? Where does creating a sustainable corporate culture of quality fit into your financial goals? There may be a disconnect. There doesn’t need to be. When I asked about sustainable value, you probably think of your bottom line. You equate sustainable value with the success of your business… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: ASQ, Carly Fiorina, corporate culture of quality, Dow Corning case study, legacy company, quality, sales-engineering disconnect, sales-engineering interface, sustainable value

Collaborative Relationships Drive Revenue

September 19, 2013 by Babette Ten Haken Leave a Comment

Collaborative relationships start at home. They are instrumental in driving revenue for your company and your customers’ companies as well. How would you rate your own company culture, in terms of creating and promoting collaborative relationships across the sales-engineering interface®? No matter how large or small your own company is, or whether you are a… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business development, business models, collaborative relationships, engineering, engineering staff, sales-engineering interface, startup, technical staff

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