In your company, what happens with customer experience CX survey results? For that matter, does your company regularly engage customers and take their pulse? When it comes to CX survey scores, there is a disconnect across the sales-engineering interface® in far too many organizations. I often ask business leadership how they define “customer experience.” They… [Continue Reading]
Why You must connect those Voices behind CX Survey Scores
Why a Moral Compass is Critical to Professional Success
Do you have a moral compass? Specially calibrated to navigate the ecosystem of Internet of Things (IoT) hyper-connectivity? A moral compass refers to the ability to detect right from wrong, and act accordingly. Sobering words for critical times, folks. Wouldn’t you say? No doubt about it. Daily IoT tech advances influence us. Each news communication… [Continue Reading]
Social Selling and Quality
The social selling ecosystem probably is the last place you would associate with Quality. Most of us link Quality with Manufacturing and the production of consumer goods. Let’s think this through, together. Who invents all that equipment and puts it all together to create high quality input-throughput-output? Who creates those software interfaces which convey high… [Continue Reading]
Sustainable Value and Quality
What is the sustainable value of your organization? Where does creating a sustainable corporate culture of quality fit into your financial goals? There may be a disconnect. There doesn’t need to be. When I asked about sustainable value, you probably think of your bottom line. You equate sustainable value with the success of your business… [Continue Reading]
Collaborative Relationships Drive Revenue
Collaborative relationships start at home. They are instrumental in driving revenue for your company and your customers’ companies as well. How would you rate your own company culture, in terms of creating and promoting collaborative relationships across the sales-engineering interface®? No matter how large or small your own company is, or whether you are a… [Continue Reading]
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