Babette Ten Haken

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You are here: Home / Archives for sales-engineering

Are UnDiscovered Conversations The Key to Client Retention?

October 27, 2020 by Babette Ten Haken Leave a Comment

What happens when you are open to undiscovered conversations? Instead of relying on scripted client conversations to guide your discussions with clients. These memorable conversations arise spontaneously. A dynamic dialogue begins. You both feel your brains expanding as you connect to, and become interconnected with, the other individual. As you begin your dialogue, you and… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: 4IR, Business Analyst Day keynote speaker, business growth, business strategy, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, customer success, engineering, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management professional development, sales-engineering, trust-based leadership, trust-based storytelling

18 Ways to create a more effective Customer Retention Strategy

December 19, 2018 by Babette Ten Haken Leave a Comment

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. Which is just about everyone in the organization. Sshhhh…. This is super-secret stuff…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, customer experience, customer retention, customer service, customer success, Industry 4.0, Industry40, professional speaker, sales, sales-engineering, workforce engagement

Become Comfortable being Professionally Uncomfortable

June 18, 2018 by Babette Ten Haken Leave a Comment

Today, let’s you and I have a chat about why it’s important for some of you to become comfortable being professionally uncomfortable. Think about it. Are you comfortable being professionally uncomfortable, or not? Regardless of your professional discipline, your level of education or your current job function, you either crave comfort or target discomfort, in… [Continue Reading]

Filed Under: Professional Development Tagged With: change management, CHRO, engineering, human capital strategy, IIoT, Industry 4.0, IoT, IT, professional development, professional innovation, professionally uncomfortable, quality, sales, sales-engineering, strategy

Defining Transactional Table Stakes for IIoT Business? Why Bother?

June 26, 2017 by Babette Ten Haken Leave a Comment

The transactional table stakes for conducting IIoT (industrial Internet of Things) business defines customers’ minimum viable expectations from a vendor, supplier or consultant. Are you are a large enterprise, a startup, or one of many micro- and small businesses serving the IIoT space? Regardless of the size of your company, I have a question for you…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer acquisition, customer retention, IIoT, industrial internet of things, manufacturing environments, sales, sales-engineering, table stakes, transactional table stakes

Sales Engineering Collaboration is Frustrating!

May 25, 2016 by Babette Ten Haken Leave a Comment

Sales engineering collaboration sometimes seems like herding cats who reside on different continents. You cajole, compensate, threaten and throw your hands up in the air trying to get sales teams to collaborate productively and profitably with engineering teams. First, it’s a matter of how these professionals problem-solve. Second, it’s a matter of how these professionals… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, business analyst professional development, cross-functional leadership keynote speaker, cross-functional team leadership, employee engagement, engineering, hiring strategy, HR professional development, human capital strategy, onboarding, one millimeter mindset cross-functional storytelling programs, One Millimeter Mindset™ virtual programs, PMI PDD keynote speaker, professional innovation, project management professional development, Quality professional development, sales, sales engineering collaboration, sales engineers, sales-engineering, strategic business storytelling keynote speaker, technical workforce hiring strategy, workforce

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