Babette Ten Haken

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You are here: Home / Archives for sales engineers

Retaining Clients leverages an Innovative Customer Retention Strategy

November 12, 2020 by Babette Ten Haken Leave a Comment

Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, cross-functional leadership keynote speaker, cross-functional team leadership, customer experience, customer retention, customer success, innovative customer retention keynote speaker, innovative customer retention strategy, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, project management keynote speaker, sales, sales engineers, strategic business storytelling

Why avoiding Story Context derails Sales Decision Making

September 16, 2019 by Babette Ten Haken Leave a Comment

Story context is a critical element to creating compelling stories. Stories which convince people to buy whatever it is you sell – and buy more than once from you. And, stories which inspire people, like you, to move one millimeter beyond legacy mindset, habits and behaviors. You know the saying: “The devil’s in the details”?… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: collaboration, complex sales, customer experience, customer retention, customer success, engineering professionals, Industry 4.0, Industry40, IoT, manufacturing, meeting professionals, project management professionals, Quality Professionals, sales, sales engineers, sales success, STEM storytelling, storytelling keynote speaker, technical professionals

Overcome Demo Mindset with Sales Engineering and Sales Operations Insights

March 31, 2017 by Babette Ten Haken Leave a Comment

A demo mindset becomes a game changer. The outcomes either take your team closer towards being short-listed as a contract winner or eliminated as a contender. Timing and insight are everything. As a sales engineer or sales operations professional, you have a critical role to play in helping the sales organization deploy the demo appropriately…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: demo, demo mindset, IIoT, IIoT demo mindset, industrial internet of things, sales engineers, sales operations, sales team

Why Order Taker Mindset will become IIoT Business Extinct

March 22, 2017 by Babette Ten Haken Leave a Comment

Order taker mindset will go the way of the dinosaurs. For starters, order takers have difficulty adapting to the challenges presented to them, courtesy of the Internet of Things (IoT) business ecosystem. Changing order taker mindset assaults ingrained professional habits developed within legacy business models. Are you an order taker or an innovator? Consider whether… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analyst professional development, engineering, HR professional development, innovator, one millimeter mindset coaching and facilitation programs, one millimeter mindset cross functional leadership keynote speaker, One Millimeter Mindset™ virtual programs, order taker mindset, Project Management Professional Development Day keynote speaker, Quality professional development, sales, sales engineers, Voice of the Customer

Sales Engineering Collaboration is Frustrating!

May 25, 2016 by Babette Ten Haken Leave a Comment

Sales engineering collaboration sometimes seems like herding cats who reside on different continents. You cajole, compensate, threaten and throw your hands up in the air trying to get sales teams to collaborate productively and profitably with engineering teams. First, it’s a matter of how these professionals problem-solve. Second, it’s a matter of how these professionals… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: Business Analyst Day keynote speaker, business analyst professional development, cross-functional leadership keynote speaker, cross-functional team leadership, employee engagement, engineering, hiring strategy, HR professional development, human capital strategy, onboarding, one millimeter mindset cross-functional storytelling programs, One Millimeter Mindset™ virtual programs, PMI PDD keynote speaker, professional innovation, project management professional development, Quality professional development, sales, sales engineering collaboration, sales engineers, sales-engineering, strategic business storytelling keynote speaker, technical workforce hiring strategy, workforce

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