Babette Ten Haken

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You are here: Home / Archives for sales operations

Overcome Demo Mindset with Sales Engineering and Sales Operations Insights

March 31, 2017 by Babette Ten Haken Leave a Comment

A demo mindset becomes a game changer. The outcomes either take your team closer towards being short-listed as a contract winner or eliminated as a contender. Timing and insight are everything. As a sales engineer or sales operations professional, you have a critical role to play in helping the sales organization deploy the demo appropriately…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: demo, demo mindset, IIoT, IIoT demo mindset, industrial internet of things, sales engineers, sales operations, sales team

Customer UnRetention Syndrome results from 4 Sales Achilles Heels

March 27, 2017 by Babette Ten Haken Leave a Comment

Customer unretention syndrome happens. Frequently. Typically at the end of each fiscal quarter. And it always seems to be a Real.Big. Surprise. Really? What are you crying about? After all, as a sales person, sales engineer or sales operations professional, you think you are doing a superlative job. Just by being busy being busy doing… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer, customer unretention, customer unretention syndrome, sales, sales engineer, sales operations

Can Sales Operations Insights connect End User Reality to Sales Fantasy?

March 17, 2017 by Babette Ten Haken Leave a Comment

Sales operations insights become key to translating end user experience to the C-Suite and sales organization. First, these insights become critical factors influencing customer loyalty. Then, they impact customer retention within complex industrial Internet of Things (IIoT) selling environments. However, sales operations insights are only as good as the questions the C-Suite and sales organization… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: C-Suite, end user experience, sales, sales operations, sales operations insights, sales organization, tech workforce hiring strategy, Voice of the Customer

IIoT Sales Performance Strategy leverages a Solid Sales Operations Strategy

March 10, 2017 by Babette Ten Haken Leave a Comment

Sales performance strategy leverages a solid sales operations strategy. While this is good advice for any selling environment, it is particularly appropriate for industrial Internet of Things (IIoT) selling environments. Why? Because IIoT selling environments are dynamic and continuously changing. As a result, they require an equally-dynamic and responsive sales performance environment. Collaborative IIoT sales performance… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: sales operations, sales organization, sales performance, sales team

Successfully Executing Sales Operations Strategy – 2 Factors

March 3, 2017 by Babette Ten Haken Leave a Comment

Successfully executing sales operations strategy isn’t a matter of luck. This art form is a function of process, discipline and innovation. When your sales ops teams work harmoniously in a well-integrated sales performance environment, clients are on the receiving end of extraordinary business outcomes. However, there are two factors which impact successfully executing sales operations strategy: Lack… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: sales, sales operations, sales operations strategy

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