Babette Ten Haken

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You are here: Home / Archives for sales team

Your IIoT Sales Team Meeting is now run by an Engineer. Are You Comfortable?

April 12, 2017 by Babette Ten Haken Leave a Comment

The IIoT sales team meeting is a sacred, collaborative and evolving workspace. Especially within industrial Internet of Things (IIoT) environments. Interestingly, these meetings represent the Future of Work. Are you ready? Are you comfortable working in this professional environment? Well, a lot has happened as we start Year 9 of the Sales Aerobics for Engineers®… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: engineer, IIoT, industrial internet of things, marketing, sales team

Overcome Demo Mindset with Sales Engineering and Sales Operations Insights

March 31, 2017 by Babette Ten Haken Leave a Comment

A demo mindset becomes a game changer. The outcomes either take your team closer towards being short-listed as a contract winner or eliminated as a contender. Timing and insight are everything. As a sales engineer or sales operations professional, you have a critical role to play in helping the sales organization deploy the demo appropriately…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: demo, demo mindset, IIoT, IIoT demo mindset, industrial internet of things, sales engineers, sales operations, sales team

IIoT Sales Performance Strategy leverages a Solid Sales Operations Strategy

March 10, 2017 by Babette Ten Haken Leave a Comment

Sales performance strategy leverages a solid sales operations strategy. While this is good advice for any selling environment, it is particularly appropriate for industrial Internet of Things (IIoT) selling environments. Why? Because IIoT selling environments are dynamic and continuously changing. As a result, they require an equally-dynamic and responsive sales performance environment. Collaborative IIoT sales performance… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: sales operations, sales organization, sales performance, sales team

The Second Sale and Customer Retention Strategy

October 10, 2016 by Babette Ten Haken Leave a Comment

The second sale impacts customer success and customer retention. There is no ecosystem more impacted than smart manufacturing plants, where long equipment lifecycles and extended vendor contracts rule the day. Think about your current sales dynamics. The first sale is focused on winning new customers. Those efforts, processes, tools and metrics engulf the activities of… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer retention, first sales team, sales, sales team, second sale, second sale selling

Hi There, Internal Customer Retention Experts Here

August 22, 2016 by Babette Ten Haken Leave a Comment

We are your organization’s internal customer retention experts.  Hello there. We love to retain your sales team’s customers. You work hard to land those complex deals. We want you to know that we really look forward to: Ensuring new customers have the proper care and feeding for superlative customer experience; Educating existing customers about under-utilized… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: collaborate, customer experience, customer retention, customer retention experts, sale, sales team

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