Babette Ten Haken

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Are Clients hiding Their Real Business Stories from Us?

December 3, 2018 by Babette Ten Haken Leave a Comment

Our clients just may hide their real business stories from us. When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. After all, the prospect of turning new business into repeat business… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business growth, collaboration, customer experience, customer retention, customer service, engineering, field service teams, IIoT, Industry 4.0, management, professional development, professional speaker, quality, sales, software, storytelling, women in business, workforce

Clients do not care about Our Job Titles. Neither should We.

November 15, 2018 by Babette Ten Haken Leave a Comment

At the end of each business day, our clients do not care about our job titles. And neither should we. First, our clients do not know what our job titles “mean.” How many times have we sat in a meeting or conference with colleagues who also carry the same job title that we do? The… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, customer experience, customer retention, customer service, engineering, Industry 4.0, Industry40, professional development, professional speaker, quality, sales, software, technology, women in business, workforce value

Leveraging Collaborative Client Relationships retains Customers

November 14, 2018 by Babette Ten Haken Leave a Comment

How well do we leverage collaborative client relationships? For starters, how many of us actually collaborate with clients? Occasionally? Continuously? Not at all? Sure, we send out quarterly customer experience surveys and determine how many green smiley faces we receive. However, completing a survey is not collaboration. After all is said and done, this is an… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business growth, collaboration, customer care, customer experience, customer retention, customer service, engineering, Industry 4.0, Industry40, leadership, professional development, professional speaker, quality, sales, software, women in business

Why Collaboration Skills are more than Nice to Have Skills

October 31, 2018 by Babette Ten Haken Leave a Comment

Collaboration skills are like sprinkles on the cupcake, aren’t they? I mean, collaboration. Really. The term is neither sexy nor exciting-sounding, is it? At their best, workforce collaboration skills directly impact organizational productivity and profitability. At their worst, lack of these skills keep organizations operating at half the capacity of What is Possible. If workplaces… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business, collaboration, customer experience, engineering, IIoT, industrial internet of things, Industry 4.0, Industry40, IoT, knowledge workers, leadership, professional speaker, quality, sales, software, STEM professionals, workforce engagement, workplace environment

3 Reasons We fall short of fulfilling Our Professional Development Quota

October 25, 2018 by Babette Ten Haken Leave a Comment

In the angst of fulfilling our employer’s KPIs, we often overlook the benefit of creating our own professional development quota. That set of personal and professional KPIs which are ours, and ours alone. Because when we fall short of fulfilling whatever “their quota” happens to be, it is because “their” quota grates up against our… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, collaboration, communication, customer experience, customer retention, customer service, customer success, engineering, Industry 4.0, Industry40, leadership, personal development, professional development, professional speaker, quality, sales, software, women in business, workforce

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