When you continuously are making excuses for poor product quality and performance or sub-par service and maintenance, how invested are you in client success? Regardless of whether you design, sell or serve, clients do not initially do business with you anticipating a client retention strategy focused on listening to your excuses. If you are making… [Continue Reading]
Does Making Excuses retain Your Clients Long Term?
Who is on Your Board of Directors?
Who is on your company’s Board of Directors? Perhaps you are a solopreneur, a startup, or a small to mid-sized business. Essentially, you are family-owned and operated. It’s never too early to create a Board of Directors, even a small one. Conducting formal monthly board meetings creates the process and discipline for strategic thinking instead… [Continue Reading]
Who are you and why are you sending me stuff?
It’s the new year and companies are building their sales pipelines. Like you, my Inbox is filling with email blasts from people I don’t know trying to sell me stuff I may not need. Because I do what I do, I end up reading through many of these emails. I try to figure out the… [Continue Reading]
How Scalable Are You?
Scalability creates a major issue when acquiring business. No matter what the current status of your business. No matter whether you are an entrepreneur or solopreneur, a startup, an independent contractor working for a larger company, or a small-to-midsized business. Size does, indeed, matter.
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