A customer experience glass exists for your organization or association. How would your customers or members describe it? Most groups I speak to rely on a traditional 5-point customer satisfaction rating scale to keep them going in the right direction. Yet, as a planning tool, this scale falls short of delivering the insight and direction… [Continue Reading]
The Customer Experience Glass remains at Half Capacity
Are Your STEM Colleagues really as intimidating as You think?
Well, yes. And then, again, not really. If you find yourself professionally intimidated by your STEM colleagues, stakeholders and clients, you are not alone. A lot of non-STEM, non- left-brain thinkers, get tongue-tied trying to communicate with these colleagues. And a lot of what you feel has to do with your prior experiences. Now, full… [Continue Reading]
Do Your Technical Project Teams experience Stakeholder Pushback?
Technical project teams arrive at the most amazing client solutions. However, no matter how brilliant the solution proposed, there is stakeholder pushback from the other side of the organizational table. Which leaves many a project team incredulous that key internal stakeholders just do not “get it.” And also, leaves project team members feeling defeated and… [Continue Reading]
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