When we create collaborative workplace experiences, we create better and better customer experiences. This is common sense. You know it. I know it. Yet this scenario is not quite how things happen in the workplace, is it? Realistically, each Monday morning, very few of us wander into an oasis of collaboration and harmony. Rather, we… [Continue Reading]
Collaborative Workplace Experiences create better Customer Experiences
3 Ways Competitive Mimicry actually is Flattering
Competitive mimicry abounds in today’s overwhelmed, often socially-driven, marketplace. Not only that: we have daily cognitive overload trying to discern whether content and “facts” are real, let alone original. Let’s face it. At this point, there are very few original ideas. Unless, of course, these ideas are so unique, novel and provocative that they shift… [Continue Reading]
Are clients experiencing the innovative value of What We Do?
Our innovative value leverages the client-focused outcomes we create. This value extends beyond our employer’s or team’s value propositions. Instead, our innovative value leverages the voice which defines us as Professionals of Worth. In other words, we take the time to move one millimeter beyond the scripts and strategies provided to us by others. Because… [Continue Reading]
When Professional Elitism becomes a divisive Workplace Force
Professional elitism is alive and well in far too many startups, businesses, associations and larger organizations. I won’t even get into the role(s) it plays in academia. Where do pockets of professional elitism exist in your own organization? This elitism takes many different forms. Often, it is communicated both subtly, as well as overtly. Unfortunately,… [Continue Reading]
Professional Ethics catalyze Professional Innovation and Leadership
Your professional ethics are under attack on a daily basis. Whether you acknowledge this situation or not. The real question is what you do about it. Professional ethics are the moral principles which form the foundational structure of your behavior. First, in my playbook, there is no dividing line between personal ethics and professional ethics…. [Continue Reading]
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