Each of us has some form of a professional ABC strategy. Always. Be. And some word that starts with a “C.” That “C” word is what we are talking about, today. Many of us are busy Chasing. We pursue the KPIs organizations impose on us. Typically, these metrics involve productivity, profitability or making our numbers or… [Continue Reading]
What is the Future C in Your Professional ABC Strategy?
How SMB Workforce Leadership drives Customer Retention
SMB workforce leadership matters. As the saying goes, when it comes to small to midsize businesses (SMBs), customer retention takes a village. First, there are inherently smaller workforces involved in running SMBs. As a result, every person’s contribution matters when it comes to customer success for customer retention. What type of customer retention strategy drives… [Continue Reading]
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