In fact, why perpetuate yesterday’s team dysfunction into any collaborative environment? Virtual or otherwise. Regardless of whether you work entirely virtually or in a hybridized format, the playing field is flattened by the current scenario. Consider that the folks already were used to working remotely are at an advantage, moving forward. Because they optimize hybrid… [Continue Reading]
Why carry Team Dysfunction into Virtual Environments?
Are You a Trusted Client Retention Specialist or a Generalist?
Do you see yourself as a trusted client retention specialist or simply a generalist? In fact, do you even perceive yourself as having any type of role retaining clients? Because, here’s news. Regardless of whether you actively acquire clients, or not, you impact client retention. And, these days, the impact you make on a client’s… [Continue Reading]
Tactical Fixes do not help Clients make Strategic Hard Calls
Do you propose tactical fixes for your clients’ biggest strategic issues? Or, is your own need to close a contract overshadowing the real issues clients struggle with? Because you both need to put food on the table, maintain cash flow and prevent employee and client churn. While this dialectic existed pre-pandemic, well, the current and… [Continue Reading]
Virtual Client Retention Strategies leverage Sincerity not Scripting
Developing virtual client retention strategies always is mission-critical. Especially in moving “yesterday’s” business and client acquisition models forward. Where? Towards what’s next: tomorrow and future-forward. After all, there’s nothing like a global pandemic to catalyze that overdue alignment of Third Industrial Revolution business and hiring models with the dynamic, interconnected software and hardware systems of… [Continue Reading]
Are You a Spectator or Active Virtual Participant in Meetings?
Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. After all, humans are hard-wired to use all of their senses to size up a situation. And vision best allows us to connect to our environments. How do you create virtual employee experiences and client experiences?… [Continue Reading]
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