Developing Industry40 soft skills are critical to executing strategy in today’s digitally-transforming workplaces. First, the industrial Internet of Things (Industry 4.0 or #Industry40) business environment includes processes, software interfaces, equipment and machinery and people. Next, each of these critical components are required to communicate and collaborate with each other. Seamlessly. Interoperably. In my work with… [Continue Reading]
3 Industry40 Soft Skills catalyze Personal Development and Leadership
Do Our Professional Labels create Positive Customer Experiences?
Are we a bit too devoted to and obsessed by our professional labels? The awards we collect. The Top List of This or That we are on. Those accomplishments, honors, certifications, academic degrees in which we revel. Our professional labels are What We “Do”, for Other People, Right Now. Hmmm……. Really? Our professional labels are… [Continue Reading]
How do Clients rate Your Post Sale Customer Retention Performance?
How would you rate your own customer retention performance? You know. How well you, yourself, perform once the deal is won, the contract comes in-house and is played out in real-time? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on… [Continue Reading]
6 One Millimeter Mindset™ Articles leverage Professional Experience
How we leverage our professional experience catalyzes not only the success of our customers. Also, how we catalyze our own professional success, as well. For starters, professional experience is more than the laundry list of jobs appearing on our professional resumes and LinkedIn profiles. Also, professional experience focuses on how we have our customers’ backs…. [Continue Reading]
Is Self Bias impeding how we acquire and retain our Customers?
Self bias is a powerful force in how we acquire, serve and retain our customers. Yet, as we chase quotas and attempt to fulfil KPIs, often the last professional attribute we think about is self bias. This week, I am engaged in what I love and what I do best. Providing compelling speaking programs and… [Continue Reading]
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