Serving your best business clients is part of everyone’s job description. Because how you serve impacts whether you retain these clients and sustain your business. How well are you doing? Determining how you serve your best business clients starts by defining just who your best business clients are. Still lumping your current clients together as… [Continue Reading]
Are You Really Serving Your Best Business Clients?
Will Yesterday’s Professional Competencies be Enough for What’s Next?
How do yesterday’s professional competencies meet today’s and tomorrow’s client needs? Something shifted during the pandemic. Did you feel it? Because yesterday’s professional competencies are table stakes for meeting today’s and tomorrow’s client needs. Actually, they have been for quite a while. From your perspective, how you learned to do things, yesterday, remains the crux… [Continue Reading]
Too Professionally Tired? You are Not Alone.
Are you too professionally tired? Especially as you continue to ride the 2020 roller coaster of uncertainty and ambiguity. Realize that you are not alone. You have lots of company. Of course you are competent, capable and resilient! No doubt about it. Also, you are great at showing up and working hard. You know the… [Continue Reading]
Are You a Spectator or Active Virtual Participant in Meetings?
Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. After all, humans are hard-wired to use all of their senses to size up a situation. And vision best allows us to connect to our environments. How do you create virtual employee experiences and client experiences?… [Continue Reading]
Virtual Meetings create Virtual Stories. What are Yours?
Virtual meetings create a tremendous opportunity for everyone to co-create virtual stories. Together. Stories which support one another and the clients we serve. What are your stories? What are your experiences? Consider that we now experience a continuous, epic story which is everyone’s common denominator: across job titles, pay grades, levels of education, generations and… [Continue Reading]
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