How comfortable are you with client storytelling? Storytelling is a Big Idea involving professional evolution of soft skills you are less-than-comfortable applying to business development and problem-solving. First, most of us do not perceive ourselves as storytellers. We leave that function up to “someone else” in our organization or association – whomever that may be…. [Continue Reading]
Client Storytelling involves more than retelling Business Cases
Are Clients hiding Their Real Business Stories from Us?
Our clients just may hide their real business stories from us. When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. After all, the prospect of turning new business into repeat business… [Continue Reading]
One Millimeter Mindset™ Thanksgiving 2018 Reflections
Have you ever realized that it is “that” time? Time for a leap of faith: in yourself, your employees and your business model? That remaining stuck in what got you to where you are, Today, just is not going to get you to where you need to be, Tomorrow, and in the Future? And then… [Continue Reading]
Create a Toxic Customer Exit Strategy and save Your Sanity
I recommend creating a toxic customer exit strategy. Over time, having this strategy in your back pocket saves your sanity, as well as professional integrity. Otherwise, toxic customers walk all over you, your colleagues and your organization. No matter how well you honor your commitments to them. A toxic customer exit strategy is just that:… [Continue Reading]
Collaborative Workplace Experiences create better Customer Experiences
When we create collaborative workplace experiences, we create better and better customer experiences. This is common sense. You know it. I know it. Yet this scenario is not quite how things happen in the workplace, is it? Realistically, each Monday morning, very few of us wander into an oasis of collaboration and harmony. Rather, we… [Continue Reading]
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