Leading better internal customer experiences, together, are mission-critical to creating successful project environments. As you head forward towards your post-pandemic workplace, consider the sum total of your experiences as internal customers of each other during the past year. First, because your collective expectations as internal customers of each other have changed. Next, ask yourselves whether… [Continue Reading]
Are You Leading Better Internal Customer Experiences?
Pause for Your Own Professional Cause and Reflect
Are you a strong advocate for your own professional cause? Or do you place your professional fate in the hands of others to recognize your significance? In working with professionals like you and speaking to audiences, I hear much concern expressed about how pandemic isolation plays out in post-pandemic career trajectories. As you and I… [Continue Reading]
3 Ways to Avoid Professional Complacency in 2021
Will you avoid falling into a pattern of professional complacency during 2021? Or do you long for a permanent oasis from ambiguous and uncertain scenarios? When I ask this question to colleagues and clients, like you, the answer is: “a little bit of both, please”. Because the professionals and associations I serve seek consistency and… [Continue Reading]
Retaining Clients leverages an Innovative Customer Retention Strategy
Are you creating an innovative customer retention strategy for what is new and next? (And nowhere near to whatever has been normal.) Consider that retaining yesterday’s clients just may not be the primary focus of this strategy, either. Because the clients who helped you get to where you were yesterday may not have the capacity… [Continue Reading]
Are You Really Serving Your Best Business Clients?
Serving your best business clients is part of everyone’s job description. Because how you serve impacts whether you retain these clients and sustain your business. How well are you doing? Determining how you serve your best business clients starts by defining just who your best business clients are. Still lumping your current clients together as… [Continue Reading]
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