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Collaborating with your External Customers

February 4, 2014 by Babette Ten Haken Leave a Comment

Collaborating with external customers involves more than growing a relationship, being empathetic, researching trigger events and becoming their go-to resource. Could there possibly be anything more? Of course you know the answer is: Yes! Collaborating with external customers involves working on their behalf even when the issue on the table doesn’t create business for you…. [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaborating, core capabilities, external customers, strategic conversation, strategic value

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