If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. As a result, serve your clients better and better over the duration… [Continue Reading]
A Hopscotch Client Retention Strategy will not boost Client Success
6 One Millimeter Mindset™ Articles leverage Professional Experience
How we leverage our professional experience catalyzes not only the success of our customers. Also, how we catalyze our own professional success, as well. For starters, professional experience is more than the laundry list of jobs appearing on our professional resumes and LinkedIn profiles. Also, professional experience focuses on how we have our customers’ backs…. [Continue Reading]
To discover the Customer Experience Gap think Laterally
Businesses have a customer experience gap. Do you know where your gap is located? I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Each individual I’ve spoken with is adamant that: “We stick close to the customer to create great experiences.” Which is great, in theory. However, stuff gets messy, in… [Continue Reading]
5 Questions to create a Collaborative Customer Experience Strategy
A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer”? There are 5 questions to consider when creating and implementing a collaborative customer experience… [Continue Reading]
These 2 Skills make Executing Business Strategy less Difficult
Let’s face it, executing business strategy is a real pain to sustain. Even from day to day, let alone from month to month and quarter to quarter. For starters, executing strategy takes a solid process and a lot of professional discipline. Then, strategy is dependent on commitment to that strategy: yours, your team’s and your… [Continue Reading]
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