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You are here: Home / Archives for strategy

A Hopscotch Client Retention Strategy will not boost Client Success

September 24, 2018 by Babette Ten Haken Leave a Comment

If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play. Co-partnering in your client’s success involves more than adhering to a mostly-linear protocol. Rather, start by being better prepared to weigh risks against opportunities. As a result, serve your clients better and better over the duration… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, customer experience, customer retention, customer service, customer success, engineering, IIoT, Industry 40, innovation, IoT, leadership, personal development, professional speaker, quality, sales, strategy, technology, women in business

6 One Millimeter Mindset™ Articles leverage Professional Experience

September 3, 2018 by Babette Ten Haken Leave a Comment

How we leverage our professional experience catalyzes not only the success of our customers. Also, how we catalyze our own professional success, as well. For starters, professional experience is more than the laundry list of jobs appearing on our professional resumes and LinkedIn profiles. Also, professional experience focuses on how we have our customers’ backs…. [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: collaboration, customer experience, customer retention, engineering, IIoT, Industry 4.0, IoT, IT, professional experience, professional innovation, quality, sales, STEM, storytelling, strategy

To discover the Customer Experience Gap think Laterally

August 2, 2018 by Babette Ten Haken Leave a Comment

Businesses have a customer experience gap. Do you know where your gap is located? I’ve spoken with many business owners, consultants, sales people or post-sales support professionals. Each individual I’ve spoken with is adamant that: “We stick close to the customer to create great experiences.” Which is great, in theory. However, stuff gets messy, in… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: collaboration, customer experience, customer experience gap, customer experience surveys, customer retention, customer service, customer success, CX, engineering, IIoT, Industry 40, IoT, IT, quality, sales, strategy

5 Questions to create a Collaborative Customer Experience Strategy

July 30, 2018 by Babette Ten Haken Leave a Comment

A collaborative customer experience strategy requires more than having clients to survey. This strategy encompasses understanding the non-surveyed factors impacting the customer, pre-sale, during the sale and the entire post-sale continuum. How well do we really “stick close to the customer”? There are 5 questions to consider when creating and implementing a collaborative customer experience… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: business, collaboration, customer experience, customer insights, customer service, CX, IIoT, Industry 40, IoT, marketing, operations, post sale, pre-sale, quality, sales, strategy

These 2 Skills make Executing Business Strategy less Difficult

July 11, 2018 by Babette Ten Haken Leave a Comment

Let’s face it, executing business strategy is a real pain to sustain. Even from day to day, let alone from month to month and quarter to quarter. For starters, executing strategy takes a solid process and a lot of professional discipline. Then, strategy is dependent on commitment to that strategy: yours, your team’s and your… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: accountability, collaboration, customer service, engineering, IIoT, Industry 4.0, IoT, IT, leadership, professional development, professional innovation, quality, sales, SMB, strategy

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