How does a tech workforce hiring strategy IIoT style impact customer and employee retention and value creation? Let’s face it: the industrial Internet of Things (IIoT) workforce ecosystem catalyzes legacy hiring mindset to enter, kicking and screaming, into greater engagement. How does tech workforce hiring strategy IIoT style contribute to an organization’s value stream? It… [Continue Reading]
Tech Workforce Hiring Strategy IIoT Style is not Old School
Cultural Collaboration for IIoT Decision Making
Cultural collaboration for decision making is an essential element for remaining competitive in the industrial Internet of Things ecosystem. Is your organization taking the necessary steps to ensure you are proactively poised for “What’s Next?” The pace and nature of tech advances in the industrial Internet of Things manufacturing ecosystem wait for no one to… [Continue Reading]
Recalibrating Tech Workforce Hiring DNA for What’s Next
Tech workforce hiring DNA can benefit from recalibrating, especially in the industrial Internet of Things manufacturing ecosystem. My advice: continuously focus on “What’s Next?” to grow, expand and sustain your own and your clients’ organizations. Your organization’s first step? Focus on recalibrating the Human Resource function, regardless of whether you in-source or outsource HR. When… [Continue Reading]
A CX Tech Workforce catalyzes Customer Success
A CX tech workforce is the secret sauce for smart business decisions. When tech teams understand the importance of capturing and acting on the customers’ voice, your company engages the customer in co-creating innovative products and service solutions. How important is CX to overall corporate performance, growth, expansion and sustainability? The 2015 CXROI study conducted… [Continue Reading]
Why Tech Workforce Engagement is Key to Customer Success
Does tech workforce engagement play into your workforce hiring strategy? Because if not, you could be marginalizing talented individuals from engaging in customer success and customer retention initiatives. In my playbook, customer success is the fulcrum leveraging customer retention strategy. Customer success captures the long term value that products, services and employees contribute to your… [Continue Reading]
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