Babette Ten Haken

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Create an Invitational Business Story for Client Retention

November 20, 2019 by Babette Ten Haken Leave a Comment

An invitational business story welcomes clients. You invite them to become part of your organization’s world. And, the focus is way beyond the short-term gain of closing a contract. How impactful and inviting is the business story you tell, today? First, invitational stories generate a sense of community. Next, these stories change client perception. Customers… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention Tagged With: business growth, business storytelling, customer experience, customer retention, CX, engineering, human resources, Industry 4.0, IT, manufacturing, project management, quality, sales, STEM STorytelling keynote speaker, technology

Purpose-Driven Stories move beyond Quotas and KPIs

October 7, 2019 by Babette Ten Haken Leave a Comment

Telling purpose-driven stories engages strategic partners and clients. Because these stories do not sound like the quota- and KPI-driven stories they hear from other professionals. Even when these professionals are their own internal colleagues. Now, you may not feel that your functional role involves telling stories. Yet, think again. Do you engage in any type… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: customer experience, employee experience, engineering, human capital strategy, human resource professionals, IIoT, Internet of Things, keynote speaker, knowledge management, manufacturing, program management, project management, purpose-driven storytelling, Quality Professionals, sales, STEM Professional Development, STEM storytelling, technology, women in engineering

Leveraging Professional Development Storytelling Skills

October 2, 2019 by Babette Ten Haken Leave a Comment

Leveraging professional development storytelling skills moves you beyond simply fielding interview questions. Or, trying to survive the next team meeting. This behavior is not storytelling. Rather, you are using well-developed skills in response to question-and-answer workplace scenarios. Experiences that are tactical, rather than connected to a bigger workplace vision. Let’s demystify the storytelling skills which… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business analytics, engineering, left brain thinkers, manufacturing, project management, quality, STEM Professional Development, STEM STorytelling keynote speaker, storytelling keynote speaker, technology, women in engineering

3 Ways to develop Business-Worthy Storytelling Skills

September 30, 2019 by Babette Ten Haken Leave a Comment

Business-worthy storytelling skills are must-have communication skills. Especially for individuals targeting a leadership trajectory, regardless of their current professional disciplines. First, business-worthy storytelling skills require understanding more than one professional language. If you only are comfortable speaking your discipline’s specific professional language among peers, the amazing stories you have to share are lost. Lost on… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analysts, engineering, keynote speaker, manufacturing, meeting planners, project management, quality, STEM Professional Development, storytelling keynote speaker, technology, women in engineering

When Company Culture creates Limited Professional Stories

September 25, 2019 by Babette Ten Haken Leave a Comment

When company culture creates limited professional stories, employee experience is not as positive as it could be.  At least, for employees who want to grow beyond their current roles. Consider whether some employees can take on more responsibility. Next, assess whether their current roles provide those opportunities. Then, evaluate whether their employee success hinges on… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: employee churn, employee engagement, employee experience, employee retention, employee turnover, engineering, human capital strategy, human resources, Industry 4.0, Industry40, IoT, manufacturing, project management professionals, Quality Professionals, STEM STorytelling keynote speaker, storytelling keynote speaker, technology, Voice of the Employee, workforce development

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