Babette Ten Haken

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You are here: Home / Archives for The Experience Economy

Experiencing IoT Quality in The Experience Economy

March 7, 2018 by Babette Ten Haken Leave a Comment

Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: ASQ, ASQ BOSCON, B2B, B2C, customer experience, customer retention, Industry 4.0, Internet of Things, IoT, leadership, quality, Quality Professionals, STEM Professional Development, STEM STorytelling keynote speaker, The Experience Economy

Are your customers falling in love with you?

December 5, 2011 by Babette Ten Haken Leave a Comment

I know what you’re thinking. This is going to be another blog about client service, jumping through their hoops, the fact that they are always “right”, and how you should always put the customer first. You know all about that, don’t you?  I mean, you do know what your company’s client service policy is… Your… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: core personal values, customer experience, customer service quality delivery, The Experience Economy, Tony Alessandra

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