Putting the phrases “IoT Quality” in the same sentence as “The Experience Economy” makes you think, doesn’t it? After all, what picture is created by the phrase “customer experience,” the hallmark of The Experience Economy? Most of us think about our daily interactions with products, services and software interfaces. Then, we picture whether, or not,… [Continue Reading]
Experiencing IoT Quality in The Experience Economy
Are your customers falling in love with you?
I know what you’re thinking. This is going to be another blog about client service, jumping through their hoops, the fact that they are always “right”, and how you should always put the customer first. You know all about that, don’t you? I mean, you do know what your company’s client service policy is… Your… [Continue Reading]
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