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What is the length of your IoT CX Attention Span?

November 28, 2016 by Babette Ten Haken Leave a Comment

What is the length of your IoT CX attention span? Within the Big Data-driven, Internet of Things (IoT) ecosystem, you have every opportunity to capture, analyze and utilize data impacting the long-term value of customer experience (CX). That scenario means you have no excuse not to develop a long-term IoT CX attention span. Ideally, execution… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer experience, CX, CX IoT attention span, CX score-chasing, Internet of Things, IoT, transactional customer experiences, translational customer experiences

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