Are we a bit too devoted to and obsessed by our professional labels? The awards we collect. The Top List of This or That we are on. Those accomplishments, honors, certifications, academic degrees in which we revel. Our professional labels are What We “Do”, for Other People, Right Now. Hmmm……. Really? Our professional labels are… [Continue Reading]
Do Our Professional Labels create Positive Customer Experiences?
Is Self Bias impeding how we acquire and retain our Customers?
Self bias is a powerful force in how we acquire, serve and retain our customers. Yet, as we chase quotas and attempt to fulfil KPIs, often the last professional attribute we think about is self bias. This week, I am engaged in what I love and what I do best. Providing compelling speaking programs and… [Continue Reading]
Leveraging Our Productive and Professionally Profitable Voice
All of us have a professionally profitable voice. What does ours sound like? Authoritative? Dictatorial? Compassionate? Robotic? Human? Humane? Each day, when working with colleagues and clients, we have infinite opportunities to leverage our defining voices. To create and engage clients in stories which showcase how our teams and resources create remarkable and enduring client… [Continue Reading]
Can a Multigenerational Workforce be a Collaboration Sandbox?
The multigenerational workforce is a workplace reality. Unless, of course, you are a workplace hermit. And, let’s face it. The composition of any workforce impacts the dynamics of the workplace, for better or for worse. So, why not focus on creating opportunities, or sandboxes, in which workforce teams can become more collaborative? A workforce reimagined?… [Continue Reading]
How Professional Bias undercuts Productivity and Profitability
All of us experience professional bias and professional intimidation at some point during our careers. However, some of us continuously experience this type of workplace intimidation on a daily basis. Why is that? Ultimately, Yesterday’s business models tend to reinforce departmental silos and, what I call, Us versus Them mindset. This mindset places people in… [Continue Reading]
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