Babette Ten Haken

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You are here: Home / Archives for use cases

Are You Really Listening and Responding To Your Customers’ Voice?

December 22, 2020 by Babette Ten Haken Leave a Comment

Well, are you really listening and responding to your customers’ voice? Think about it. After all, it is one narrative to tell people you listen to your customers’ voice. However, realistically, you just wait for an opportunity to interject your own agenda into the conversation. Alternately, it is a completely different narrative when you listen,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: 4 IR, Business Analyst Development Day Keynote Speaker, business analyst professional development, business cases, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, HR professional development, HR storytelling keynote speaker, human capital strategy storytelling keynote speaker, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management professional development, The Fourth Industrial Revolution, The Project Economy keynote speaker, use cases, Voice of the Customer methodology

Who Are Your Business Case Heroes And Heroines?

December 17, 2020 by Babette Ten Haken Leave a Comment

Who are the business case heroes and heroines you leverage when working with colleagues and clients? Consider that every business case you create includes a cast of characters you either include or exclude. Possibly because you never even considered these people as part of your story. Or, if there is going to be a hero… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, 4th Industrial Revolution, business analysts, business cases, cross functional business processes, cross-functional collaboration, cross-functional communication, cross-functional leadership keynote speaker, cross-functional team storytelling, customer experience, customer retention, employee experience, entrepreneurial storytelling keynote speaker, HR storytelling, human capital value keynote speaker, human capital value storytelling, human resource professional development, IIBAD, IoT, keynote strategic business storytelling speaker, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, PMI, professional diversity and inclusion keynote speaker, professional innovation, project management professionals, Quality Professionals, SHRM, startup storytelling, STEM storytelling, use cases

Telling Stories Clients Need to Hear instead of Want to Hear.

June 2, 2020 by Babette Ten Haken Leave a Comment

The stories clients need to hear are about the stuff they need to know. So we get to where we need to go. Together. One millimeter at a time. Are you playing it safe, altering your business and use cases, and your HR and design team stories? So you dance around topics which should be… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business analytics, business cases, business growth, business storytelling, cross-functional team leadership, customer experience, employee experience, engineering professionals, HR storytelling, human capital, human resources, One Millimeter Mindset™ programs, practice management, professional development, professional diversity and inclusion, project management, Quality Professionals, use cases, virtual keynote speaker, virtual storyteller

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