Babette Ten Haken

Contact Babette
  • Home
  • Programs
    • Keynotes
    • Breakouts & Workshops
    • Professional Innovation Coaching
  • Blog
  • My Story
    • Testimonials
    • Honors & Awards
  • Resources
    • White Papers
    • Do You Mean Business? – The Book
  • Contact Me!
You are here: Home / Archives for VOC

How Qualifying Customer Experience helps Us Quantify CX

May 2, 2018 by Babette Ten Haken Leave a Comment

Qualifying customer experience is more important than quantifying CX. There. I’ve said it. Think about it. We can quantify anything. Just survey a bunch of people and draw conclusions based on either rock-solid (or fairly dubious) analytics. Publish the results. Then, hope that somebody who actually understands those numbers (and statistical techniques) does not question… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: analytics, customer experience, customer service, CX, Industry 4.0 human capital strategy, qualitative marketing research, quantitative survey research, sales, STEM Professional Development, STEM STorytelling keynote speaker, VOC, Voice of the Customer methodology

Capture Your Professional Voice first, then retain Customers

April 17, 2017 by Babette Ten Haken Leave a Comment

Have you taken the time to discover, then capture, your professional voice? Understanding, and then articulating, Who You Are as a Business Person of Worth catalyzes clients to do continue to do business with you. When you capture your professional voice first, in the words of Don Miguel Ruiz, you are on the road to… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: discovery, professional voice, self-discovery, VOC, Voice of the Customer

Post Sale Team VoC and IoT Customer Retention

September 14, 2016 by Babette Ten Haken Leave a Comment

Post Sale Team VoC strategy (Voice of the Customer) is critical to IoT (Internet of Things) customer retention. What happens to the Buyers Journey once the product, service, platform or equipment is installed in the smart manufacturing plant or IoT workplace? Think about it. Post sale support teams have front row seats to observe not… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: customer experience, customer retention, end user experience, UX, VOC, Voice of the Customer

Proactive Customer Retention Strategy captures Voice of the Customer

July 25, 2016 by Babette Ten Haken Leave a Comment

Is your organization leveraging a proactive customer retention strategy or reacting to customer “surprises?” Customer retention, in my playbook, involves all activities in which a company engages over the duration of each customer’s relationship lifecycle in order to: 1) Reduce rate of customer defection to another product, service or company; 2) Increase utilization of products… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: customer experience, customer retention, customer retention strategy, customer service, CX, VOC, Voice of the Customer

Hire Babette to speak at your next conference or corporate meeting.

https://youtu.be/Yf-h80O_QZ4
Sign up to receive posts via email
Please wait...
Please enter all required fields Click to hide
Correct invalid entries Click to hide
No spam, ever. Promise. Powered by FeedBlitz
SalesProCentral
Customer Experience Update

Categories

  • Collaboration And Convergence
  • Customer Experience, Success, Loyalty, Retention
  • Human Capital & Industrial IoT Workforce
  • Professional Development
  • Trending Book Reviews
  • Uncategorized

Recent Posts

  • Are You Managing Teams for Innovation or Stasis?
  • Are You Professionally Understandable To Everyone?
  • Is Professional Elitism impacting How You Lead Teams?
  • 3 Ways to Avoid Professional Complacency in 2021
  • 6 Lessons I Learned From 2020 that I Carry Forward Into 2021

Archives

Storytelling for STEM Professionals and Left Brain Thinkers Speaking Programs. Learn more....

Contact Babette
Sign up to receive posts via email
Please wait...
Please enter all required fields Click to hide
Correct invalid entries Click to hide
No spam, ever. Promise. Powered by FeedBlitz

Recent Posts

Are You Managing Teams for Innovation or Stasis?

Are You Professionally Understandable To Everyone?

Is Professional Elitism impacting How You Lead Teams?

Follow Us!

Follow Us on FacebookFollow Us on TwitterFollow Us on LinkedInFollow Us on Instagram

Privacy Policy | Terms and Conditions

CATALYST FOR PROFESSIONAL COLLABORATION: Storytelling for STEM Professionals and Left Brain Thinkers Speaking Programs.
Sales Aerobics for Engineers®, All Rights Reserved 2021 ©
By continuing to browse the site you are agreeing to our use of cookies