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You are here: Home / Archives for Voice of the Customer methodology

Are You Really Listening and Responding To Your Customers’ Voice?

December 22, 2020 by Babette Ten Haken Leave a Comment

Well, are you really listening and responding to your customers’ voice? Think about it. After all, it is one narrative to tell people you listen to your customers’ voice. However, realistically, you just wait for an opportunity to interject your own agenda into the conversation. Alternately, it is a completely different narrative when you listen,… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: 4 IR, Business Analyst Development Day Keynote Speaker, business analyst professional development, business cases, cross functional team leadership keynote speaker, cross-functional leadership, customer experience, customer retention, HR professional development, HR storytelling keynote speaker, human capital strategy storytelling keynote speaker, IoT, One Millimeter Mindset™ storytelling programs, One Millimeter Mindset™ virtual programs, professional development day keynote speaker, professional innovation, project management professional development, The Fourth Industrial Revolution, The Project Economy keynote speaker, use cases, Voice of the Customer methodology

Establishing Your Voice on Cross Functional Teams

September 17, 2020 by Babette Ten Haken Leave a Comment

How do you establish your voice when working with cross functional teams? For some of you, this idea is completely daunting. Why? Because cross functional teams have lots of “those” people on them. You know. Professionals from the “other side” of your organization: the people whose professional behavior intimidates you the most. First, because you… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: 4IR, Business Analyst Day keynote speaker, business analyst professional development, change mindset, cross functional business processes, cross functional keynote speaker, cross functional team leadership keynote speaker, cross functional teams, customer experience, E2E, employee experience, IoT, One Millimeter Mindset™ virtual program, professional development day keynote speaker, project management professional development, Quality professional development, STEM Professional Development, The Project Economy keynote speaker, Voice of the Customer methodology

How Qualifying Customer Experience helps Us Quantify CX

May 2, 2018 by Babette Ten Haken Leave a Comment

Qualifying customer experience is more important than quantifying CX. There. I’ve said it. Think about it. We can quantify anything. Just survey a bunch of people and draw conclusions based on either rock-solid (or fairly dubious) analytics. Publish the results. Then, hope that somebody who actually understands those numbers (and statistical techniques) does not question… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: analytics, customer experience, customer service, CX, Industry 4.0 human capital strategy, qualitative marketing research, quantitative survey research, sales, STEM Professional Development, STEM STorytelling keynote speaker, VOC, Voice of the Customer methodology

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