Babette Ten Haken

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Help tell Your Professional Story with 6 of My Blog Posts

May 2, 2019 by Babette Ten Haken Leave a Comment

How good are you at telling your own professional story? First, do you rely on your job titles, academic degrees, your linear progress up the promotional food chain of an organization as proof of your story? Customers may not have a clue what any of these accomplishments signify, for them. Then, is the story you… [Continue Reading]

Filed Under: Collaboration And Convergence, Professional Development Tagged With: collaboration, communication, customer experience, customer service, employee experience, engineering, healthcare, Industry 4.0, IoT, leadership, manufacturing, professional development keynote speaker, professional speaker, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling workshops, women business owners, women in banking, women in engineering

Are you outsourcing or insourcing company storytelling?

May 1, 2019 by Babette Ten Haken Leave a Comment

When you outsource, instead of insourcing company storytelling, you put yourself in the hands of others. To tell your stories. Often, the people telling your stories are employees of outside agencies. And these agencies produce lots of marketing and sales oriented materials. For lots of organizations and associations in your industry. As a result of… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, collaboration, communication, customer experience, customer service, employee experience, healthcare, human capital strategy, Industry 4.0, IoT, manufacturing, professional development, professional speaker, sales, storytelling culture, storytelling for customer retention, storytelling for left brain thinkers, Storytelling for STEM professionals, technology, women business owners, women in engineering

Who are the Smartest People in Your Organization?

April 25, 2019 by Babette Ten Haken Leave a Comment

The smartest people in your organization have compelling stories to share. Plus, they are a treasure trove of knowledge. Do you know who these individuals are? Often, these employees do not have fancy titles or pay grades. Also, they have not earned advanced academic degrees. Then, these individuals cross all workforce generations. Do you include,… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, communication, customer experience, customer service, employee experience, healthcare, Industry 4.0, IoT, left brain thinkers, manufacturing, professional speaker, sales, STEM professionals, storytelling speaking programs, women business owners, women in banking, women in engineering, women in STEM, women in technology

Why Selling Pressure impedes Service Delivery Quality

April 18, 2019 by Babette Ten Haken Leave a Comment

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. First, these teams are not hired, or trained, to sell. Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking industry, business models, cross-selling, customer experience, customer service, employee experience, engineering, field service teams, hiring models, human resources, manufacturing, professional development keynote speaker, professional speaker, sales, small business, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling workshops, technology, upselling, women business owners, women in engineering

2 ways Customer Skepticism erodes Customer Confidence

April 15, 2019 by Babette Ten Haken Leave a Comment

When your story is all about customer skepticism, then prospective customers do not do business with you. Because, for starters, they compare stories with your former customers. If you want to perpetuate customer skepticism, instead of customer confidence and repeat business, here are two sure-fire ways to achieve this outcome. If you want to change… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: associations, banking industry, business growth, collaboration, communication, customer experience, customer retention, customer service, employee experience, engineering, financial services industry, Industry 4.0, IoT, manufacturing, organizations, professional development, professional speaker, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling keynote speaker, technology, women business owners, women in business, women in engineering

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