Babette Ten Haken

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You are here: Home / Archives for women in banking

Why Toxic Professional Stories involve Another Story Too

May 23, 2019 by Babette Ten Haken Leave a Comment

Leadership through storytelling takes another look at your toxic professional stories. You know, the ones you bury, because you associate these stories not only with personal and professional embarrassment and humiliation. But also, with toxic workplace environments. Often, you move on: from toxic colleagues, workplaces and stories. However, you remain good and stuck in these… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, customer experience, customer retention, customer service, customer success, employee experience, employee retention, healthcare, human capital strategy, human resources, Industry 4.0, IoT, personal development, professional development, professional speaker, quality, STEM storytelling, STEM Storytelling Professional Speaker, storytelling for left brain thinkers, women in banking, women in engineering

Professional Communication Soft Skills are more than Talk

May 20, 2019 by Babette Ten Haken Leave a Comment

Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills. What additional skills would you add to this list, based on your professional experiences?… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: collaboration, communication, customer experience, customer service, employee experience, Industry 4.0, IoT, Left Brain Thinker Professional Development, Left Brain Thinkers storytelling, manufacturing, personal development, professional development, professional speaker, quality, sales, STEM Professional Development, STEM Storytelling Professional Speaker, women in banking, women in business, women in engineering, women in healthcare, women in STEM

Why Every Employee drives Revenue by Serving Colleagues First

May 15, 2019 by Babette Ten Haken Leave a Comment

In better serving colleagues, we better serve our customers. I am not talking about serving the needs of soul-sucking managers who load us up with disconnected tasks which only serve their egos. Or, KPIs and bonuses. (Because that is what you were thinking,) Instead, I am talking about serving each other alongside colleagues (including managers)… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, collaboration, communication, customer experience, customer service, customer success, employee experience, employee success, human capital strategy, human resources, Industry 4.0, IoT, manufacturing, professional speaker, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, technology, women in banking, women in business, women in engineering

Why Professional Communication is impeded by Your Biases

May 13, 2019 by Babette Ten Haken Leave a Comment

All of us have professional communication habits. And these habits, both consciously and unconsciously, can reflect our professional biases. Biased behavior often reflects professional baggage created by embarrassing, humiliating or toxic encounters with clients and colleagues. When professional bias and baggage influences our professional communication, everyone is impacted. Leaving these biases unaddressed creates lousy employee… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, collaboration, communication, customer experience, customer service, employee experience, human capital strategy, human resources, Industry 4.0, IoT, manufacturing, personal development, professional development, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, women in banking, women in business, women in engineering

Why are You telling only Half Your Professional Story?

May 9, 2019 by Babette Ten Haken Leave a Comment

You know you are telling only half your professional story. Yet, the other half, the untold half of your story, dominates your head, doesn’t it? Perhaps that is why you remain unconvinced about the power of your own story. And, perhaps, that is why your story is not as convincing, compelling and differentiating as it… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, communication, customer service, finance, healthcare, human resources, Industry 4.0, IoT, leadership, manufacturing, professional development, professional speaker, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, storytelling keynote speaker, technology, women in banking, women in business, women in engineering

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