A Happy New Year Strategy keeps your own professional development front and center throughout the year. Otherwise, it is too easy to be distracted by drama, disruptions and other people’s ideas of how you should spend your workday. Happiness is easier said than done. How many business models and workforce structures holistically prioritize happiness as… [Continue Reading]
Focus on these 3 areas for your Happy New Year Strategy
Workforce Profitability retains Customers
A solid workforce profitability strategy ultimately retains customers. Does your organization or association even consider the value of this strategy? I didn’t think so. At least not yet. The majority of organizations view the individuals within their workforce as a group of individual, unrelated, often competitive departmental cost centers, rather than an interactive and collaborative… [Continue Reading]
Some of the Best Professional Wins are People Wins
What are some of the greatest professional wins from this year? How will we carry these wins, forward, into every day and every month of 2019? End of year always is a time of simultaneous professional reflection as well as forward momentum. Most often, we dwell on the negatives: what went wrong, what we could… [Continue Reading]
Bravely Collaborate Across Our Differences
Why do I ask you, dear readers, to bravely collaborate this holiday season? And every day, for that matter. After all, collaboration always gets filed under “nice to have soft skills.” The attitudes and behaviors we remember to use when convenient, yet not always. And certainly, collaboration never quite feels second nature, does it? Because… [Continue Reading]
18 Ways to create a more effective Customer Retention Strategy
These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. Which is just about everyone in the organization. Sshhhh…. This is super-secret stuff…. [Continue Reading]
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