Babette Ten Haken

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You are here: Home / Archives for workforce engagement

The What You Do Story is Key to Retaining Clients

August 21, 2019 by Babette Ten Haken Leave a Comment

Developing a What You Do Story is critical to serving and retaining internal and external clients. When you connect the story of what you “do,” inside the organization, to what everyone else “does,” something interesting happens. First, you start to better serve one another. Because your own responsibility and accountability now extends beyond the confines… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: client experience, client retention, client service, customer experience, customer retention keynote speaker, customer service, employee experience, engineers, human capital strategy, human resource professionals, IIoT, Industry 4.0, Industry40, IoT, professional development, project managers, Quality Professionals, sales, STEM Professional Development, STEM storytelling, STEM STorytelling keynote speaker, technology, women in engineering, workforce engagement, worktrends

Why Storytelling creates Employee Development Value

June 19, 2019 by Babette Ten Haken Leave a Comment

What opportunities do you offer to enhance employee development value? Because your employees look to you for direction. Towards where they go next. How they grow within your organization. Do you provide valuable reasons for current and prospective employees to join or remain part of your workforce? Or, is the most viable option to defect… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: communications, customer service, employee development, employee experience, employee retention, employee success, engineering, Industry 4.0, IoT, keynote speaker, manufacturing, professional development, quality, small business, STEM STorytelling keynote speaker, technology, women in engineering, workforce development, workforce engagement

Why Half of Meeting Attendees do not understand What You are Saying

May 6, 2019 by Babette Ten Haken Leave a Comment

I always assume that at least half of meeting attendees will not grasp the value of what anyone is saying to them. Perhaps you should communicate based on this assumption, as well. Here’s why. First, some meeting attendees may not be tuned into you. Or anyone else, for that matter. Even if you are meeting… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: business growth, collaboration, communication, customer experience, customer retention, customer service, employee experience, human resource professionals, professional speaker, sales, storytelling for left brain thinkers, Storytelling for STEM professionals, technology, women in banking, women in business, women in engineering, workforce engagement

Focus on these 3 areas for your Happy New Year Strategy

January 14, 2019 by Babette Ten Haken Leave a Comment

A Happy New Year Strategy keeps your own professional development front and center throughout the year. Otherwise, it is too easy to be distracted by drama, disruptions and other people’s ideas of how you should spend your workday. Happiness is easier said than done. How many business models and workforce structures holistically prioritize happiness as… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth speaking programs, collaboration, customer retention speaking programs, customer service, engineering, financial services, healthcare, human resources, Industry 4.0, Industry40, IoT, manufacturing, professional development speaking programs, sales, technology, women in business, workforce engagement, workforce profitability speaking programs

Workforce Profitability retains Customers

January 2, 2019 by Babette Ten Haken Leave a Comment

A solid workforce profitability strategy ultimately retains customers. Does your organization or association even consider the value of this strategy? I didn’t think so. At least not yet. The majority of organizations view the individuals within their workforce as a group of individual, unrelated, often competitive departmental cost centers, rather than an interactive and collaborative… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth keynote speaker, customer experience, customer retention, customer service, engineering, financial services, healthcare, manufacturing, personal development, professional development keynote speaker, sales, technology, women in business, workforce engagement, workforce profitability keynote speaker

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