Babette Ten Haken

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You are here: Home / Archives for workforce hiring strategy

Why Your Employees are confused about their Customer Retention Roles

November 29, 2018 by Babette Ten Haken Leave a Comment

Can we talk? Your employees are confused about their customer retention roles. And if your employees are confused, think about how their confusion translates. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles.  You have an A, B and then Z… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth, business model, collaboration, customer experience, customer retention, customer success, engineering, IIoT, Industry 4.0, Industry40, professional development, professional speaker, sales, technology, The Age of Customization and Personalization, The Age of Mass Production, The Fourth Industrial Revolution, The Third Industrial Revolution, workforce, workforce hiring strategy

Why Your Business Growth Strategy conflicts with Your Workforce Strategy

June 7, 2018 by Babette Ten Haken Leave a Comment

Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: business growth strategy, continuous learning culture, critical thinking skills, digital transformation, Industry 4.0 human capital strategy, operations, production, sales, STEM Professional Development, STEM STorytelling keynote speaker, tribal knowledge, workforce, workforce hiring strategy, workforce training

Building Smart Teams for Smart Plants

February 10, 2017 by Babette Ten Haken Leave a Comment

Smart teams are the hallmark of smart plant environments. However, smart teams do not happen spontaneously. They result from executing a smart human capital strategy connecting the plant floor to the C-Suite. That strategy places a premium on critical thinking skills. Critical thinking skills are processes employees use to perceive issues, gather information and solve… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: critical thinking skills, human capital strategy, One Millimeter Mindset™ virtual programs, smart plants, smart teams, Voice of the Customer, workforce hiring strategy

Why Tech Workforce Engagement is Key to Customer Success

July 6, 2016 by Babette Ten Haken Leave a Comment

Does tech workforce engagement play into your workforce hiring strategy? Because if not, you could be marginalizing talented individuals from engaging in customer success and customer retention initiatives. In my playbook, customer success is the fulcrum leveraging customer retention strategy. Customer success captures the long term value that products, services and employees contribute to your… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: tech workforce, workforce engagement, workforce hiring strategy

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