Your business growth strategy says you are “poised to move to the next level.” After all, sales continue to increase. And existing customers appear to be content to stick with you. However, business growth strategy – and expansion – rely on more than just increased revenue. In order to grow, expand and sustain a business… [Continue Reading]
Why Your Business Growth Strategy conflicts with Your Workforce Strategy
Building Smart Teams for Smart Plants
Smart teams are the hallmark of smart plant environments. However, smart teams do not happen spontaneously. They result from executing a smart human capital strategy connecting the plant floor to the C-Suite. That strategy places a premium on critical thinking skills. Critical thinking skills are processes employees use to perceive issues, gather information and solve… [Continue Reading]
Why Tech Workforce Engagement is Key to Customer Success
Does tech workforce engagement play into your workforce hiring strategy? Because if not, you could be marginalizing talented individuals from engaging in customer success and customer retention initiatives. In my playbook, customer success is the fulcrum leveraging customer retention strategy. Customer success captures the long term value that products, services and employees contribute to your… [Continue Reading]
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