Babette Ten Haken

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You are here: Home / Archives for workforce profitability speaking programs

A bold Client Retention Strategy leverages Stakeholder Diversity

March 20, 2019 by Babette Ten Haken Leave a Comment

Does your client retention strategy boldly leverage the value of stakeholder diversity? Or alternatively, is your client retention strategy boldly all about you, as your clients’ rock star? After all is said and done, bold client retention is not a solo act. Most importantly, client retention is not accomplished by individuals or teams who work… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention, customer retention speaking programs, employee experience, human capital strategy, human resources, IIoT, Industry 4.0, left brain thinkers, manufacturing, professional development, sales, STEM professionals, storytelling speaking programs, women in business, women in engineering, workforce profitability speaking programs

What Type of Professional Legacy are You creating?

March 18, 2019 by Babette Ten Haken Leave a Comment

Ever consider the type of professional legacy you create? As you strive to meet an organization’s KPIs for the functional role in which you serve? As I deliver my speaking programs on storytelling for STEM professionals and left brain thinkers, attendees frequently tell me they are something more than their job descriptions. And, they think… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention keynote speaking programs, employee experience, engineering, healthcare, human capital strategy, human resources, Industry 4.0, IoT, left brain thinkers, personal development, professional development, quality, sales, STEM professionals, storytelling keynote speaker, technology, women in business, women in engineering, women in technology, workforce profitability speaking programs

To retain Your Customers retain Your Employees First

March 7, 2019 by Babette Ten Haken Leave a Comment

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Easily-replaced commodities in a numbers game? I recall a bunch of client conversations I had as a sales newbie. Here I am, trying to get an in-person appointment with someone else’s… [Continue Reading]

Filed Under: Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: banking, business growth, collaboration, communication, customer experience, customer retention keynote speaker, customer service, customer success, employee experience, human capital strategy, human resources, leadership, manufacturing, personal development, professional development speaking programs, sales, technology, workforce profitability speaking programs

3 Reasons why Post Sale Execution Experience Succeeds or Fails

March 6, 2019 by Babette Ten Haken Leave a Comment

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? When, in fact, nothing is happening, at all. Or worse, something in-between. First, when introducing new products and services to existing customers, details and nuances get lost in transition. Because we already… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention Tagged With: banking, customer experience, customer retention keynote speaking programs, customer service, employee experience, engineering, healthcare, human capital strategy, human resources, leadership, manufacturing, personal development, professional development speaking programs, sales, stakeholder experience, storytelling, technology, women in business, workforce profitability speaking programs

Leveraging Experience Based Storytelling to retain Customers

February 4, 2019 by Babette Ten Haken Leave a Comment

Are you overlooking the power of leveraging your own experience based storytelling when working with customers? Well-crafted, well-told experience based storytelling creates customer experiences. Most organizations and associations relegate storytelling to internal marketing and PR resources. These internal resources, in turn, often outsource storytelling to content marketing professionals. And those content marketing professionals may, or… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: banking, collaboration, communication, customer experience, customer retention keynote speaking programs, customer service, customer success, employee experience, financial services, healthcare, human capital strategy, human resources, IIoT, Industry 4.0, leadership, manufacturing, professional development keynote speaker, sales, storytelling, technology, women in business, workforce profitability speaking programs

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