Babette Ten Haken

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3 Ways Departmental Factions negatively impact Customer Delivery

October 4, 2018 by Babette Ten Haken Leave a Comment

Each day, departmental factions negatively impact workplace productivity and profitability. Eventually, factions perpetuate subtle assumptions. Over time, assumptions become dogma and are hard-wired into decision-making that impacts how we deliver to customers. As a result, we continue to underserve colleagues as well as clients. Departmental factions negatively impact customer experience. The first way departmental factions… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce Tagged With: business growth, collaboration, communication, customer experience, customer retention, customer service, departmental mindset, departmental silos, engineering, leadership, organizational convergence, personal development, professional development, professional speaker, sales, technology, Us versus Them mindset, women in business, workforce, workplace

4 Reasons Why Professional Weeds impede Client Outcomes

July 25, 2018 by Babette Ten Haken Leave a Comment

If you let them, professional weeds stifle the quality of workplace productivity and client outcomes. This year, in Ann Arbor, Michigan, the climate is absolutely perfect for growing gargantuan weeds! I am talking about nettles which start out small and grow 4-5 feet tall over a two week time period. You read that right, friends…. [Continue Reading]

Filed Under: Professional Development Tagged With: client outcomes, clients, colleagues, customer experience, engineering, Industry 4.0, IoT, IT, productivity, professional weeds, quality, sales, workplace, workplace disruption, worktrends

Professional Momentum requires a Balanced Start

July 12, 2018 by Babette Ten Haken Leave a Comment

Your professional momentum is like a seesaw. A teeter totter. One day, you are motivated and energized. Then, the next day, you are overwhelmed by all the stuff on your tactical To-Do list. When professional momentum is not always front and center, you never seem to have professional balance. A consistent starting point for each… [Continue Reading]

Filed Under: Human Capital & Industrial IoT Workforce, Professional Development Tagged With: career, customer service, engineering, IIoT, Industry 4.0, IoT, IT, professional development, professional innovation, professional momentum, professional performance, professional self-motivation, quality, sales, workplace

Can a Multigenerational Workforce be a Collaboration Sandbox?

July 9, 2018 by Babette Ten Haken Leave a Comment

The multigenerational workforce is a workplace reality. Unless, of course, you are a workplace hermit. And, let’s face it. The composition of any workforce impacts the dynamics of the workplace, for better or for worse. So, why not focus on creating opportunities, or sandboxes, in which workforce teams can become more collaborative? A workforce reimagined?… [Continue Reading]

Filed Under: Collaboration And Convergence, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, engineering, human capital strategy, implicit bias, IT, leadership, marketing, multigenerational workforce, multigenerationalism, quality, sales, unconscious bias, workforce, workplace

Mid Year Workforce Innovation and Engagement Blog Posts

July 3, 2018 by Babette Ten Haken Leave a Comment

It is time for a mid year workforce innovation break! Are you ready to refresh and recalibrate your brain? This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. Make the workplace more collaborative, productive and profitable, in the process. It is far too easy… [Continue Reading]

Filed Under: Collaboration And Convergence, Customer Experience, Success, Loyalty, Retention, Human Capital & Industrial IoT Workforce, Professional Development Tagged With: collaboration, culture, customer experience, engineering, HR, IIoT, Industry 4.0, IoT, IT, professional intimidation, quality, sales, soft skills, STEM, Us versus Them mindset, workforce, workplace

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