Babette Ten Haken’s One Millimeter Mindset™ speaking programs catalyze individuals, teams, organizations and associations to leverage the power of profitable collaboration and communication for personal development and business growth.
“Babette gave a very professional and well prepared talk that kept the audience spellbound. She is a very experienced speaker and would be a great addition to anyone’s workshop or conference.” ~ Conference Co-Chair
Babette’s programs feature the Sales-Engineering Interface® toolkit and techniques. She focuses on how purposeful innovation positively impacts manufacturing and service industries and associations. Especially those wrestling with digital transformation for business growth, expansion and sustainability within competitive Industry 4.0 ecosystems.
Babette Ten Haken’s One Millimeter Mindset™ are forged from her own background as a STEM-trained scientist (Genetics), Six Sigma Green Belt (Quality), Voice of the Customer practitioner and design thinker. Her lifelong commitment to the power of professional purpose in leadership communication is fueled by the outcomes her teams created in sales, clinical and marketing research, new product development and university entrepreneurship programs. Babette is a member of SME, ASQ, SHRM and the National Speakers Association. Her professional profile is available on espeakers.
“All it takes is moving one millimeter beyond what is comfortable, towards what is Purposeful and Possible. Will you join me?” ~ Babette Ten Haken
Contact Babette using the Scheduler form at the bottom of this page.
“Clients looking to increase value to their customers, by providing insightful content about the connections between businesses and customers, shall include Babette in their line up to blow them away.” ~ ASQ Section Chair
Program Title: “Professional Purpose is the Key to Personal Development”
When our workplaces are full of people who define themselves by their professional accomplishments, everyone is very busy working full time, at only half capacity. When we redefine ourselves by our Professional Purpose, instead of professional labels, we move one millimeter beyond what is comfortable, towards what is Possible.
Format: 45-60 minute keynote; 1.5 hour, half-day and full-day workshops
This program is perfect for:
• Individuals, teams, associations and organizations wrestling with communication and leadership strategies to continuously deliver differentiated value to retain customers and membership;
• Management and leadership of businesses, organizations and associations experiencing stunted business growth due to increased rates of customer or member churn; and
• Businesses stuck in Yesterday’s “but we have always done things this way” mindset, targeting the people, processes, software and equipment for Today and Tomorrow.
Key Individual, Team, Organizational and Association Take-aways:
• Our Professional Purpose is the foundation of our Personal Development trajectory. Capture, articulate and implement how each of us creates distinctive customer experiences for customer retention, regardless of job titles, functional roles or level of education.
• Our Purpose-driven Personal Development Strategy leverages where each of us sits at our organization’s business growth table and our distinctive contributions to human capital strategy. Today. Tomorrow. And in the Future.
• A collaboration culture of professionals of purpose scales up and across the organization, resulting in enhanced levels of employee productivity, profitability and business growth, expansion and sustainability.
Program Title: “Professional Intimidation creates Customer Experience Gaps”
When professional intimidation overwhelms workforce dynamics, everyone becomes very busy working full-time within departmental silos. Traditional barriers to communication and collaboration result in customer experience gaps. These gaps become the root causes of customer defection, impacting customer retention. Isn’t it time to move one millimeter beyond what is comfortable, towards what is Possible?
Format: 45-60 minute keynote; 1.5 hour breakouts; half day, full day, 1.5 day and 2 day workshops
This program is perfect for:
- Employees targeting personal development and leadership roles in operations, engineering, IT, Quality and customer service in digitally transforming industries;
- Individuals and teams experiencing difficulties in communication and collaboration when working with colleagues and customers who do not have the same job functions, job titles, professional degrees and educational backgrounds; and
- Management and leadership teams experiencing increased customer and employee churn due to legacy business models impeding digital workplace transformation and business growth.
Key Individual, Team, Organizational and Association Take-aways:
- A clear understanding of how, where, when and why unconscious bias and discipline-driven mindset impede communication and collaboration and negatively impact profitable customer experiences.
- A personal development plan to change how to productively and profitably communicate and collaborate with colleagues across the organization.
- Uncover Tomorrow’s and the Future’s leadership strategies and tools that everyone in the organization can use, regardless of Today’s roles and levels of education.
Program Title: “A Profitable, Collaborative Workforce owns Business Growth”
Regardless of the size of your organization, business growth is impeded by legacy business models and mindset that reinforce professional intimidation, rather than productive and profitable collaboration. Let’s move one millimeter beyond what is comfortable, towards what is Possible. Especially in Today’s and Tomorrow’s digitally-transforming business ecosystem.
Format: 45-60 minute keynote; 90-minute breakout; half and full day and 2 day workshops
This program is perfect for:
- Individuals and teams targeting the leadership and personal development skills best-suited for digitally transforming industries;
- Management and leadership of associations, chambers of commerce and organizations experiencing static business and membership growth; and
- Human resources, IT, Quality, manufacturing and operations professionals creating human capital strategies for digitally transforming industries and new regulations and standards.
Key Individual, Team, Organizational and Association Take-aways:
- A process for catalyzing individuals and teams to serve as collaborative organizational innovators, rather than remaining confined to order-taker roles within specific departments and professional disciplines.
- A strategy for identifying how different organizational communication patterns and definitions of customer experience continue to impede, rather than enhance, customer success and customer retention.
- An action plan for building a more productive, profitable customer-focused, collaboration culture which continuously captures the customer’s voice.
Program Title: Compelling Storytelling leverages Communication for Business Growth”
Compelling storytelling is your business growth key to acquiring, serving and retaining customers, even if you are a startup. Learn how to gather, combine and translate customer voices from across the organization, instead of sequestering their value in departmental silos. Collaborative storytelling moves you and your organization one millimeter beyond what is comfortable, towards what is Possible.
Format: 45-60 minute keynote and 1.5 hr workshop or breakout; half, full and .5 day workshops
This program is perfect for:
- Operations and post-sale IT, Quality, engineering and service teams experiencing difficulties with communication and collaboration when implementing new client solutions;
- Complex sales teams encountering stiff competition and impeded business growth in digitally-transforming industries facing changing standards and regulations; and
- Management and leadership teams wrestling with the personal development and leadership skills required for Tomorrow’s and the Future’s customer experience, customer success and customer retention.
Key Individual, Team, Organizational and Association Take-aways:
- The tools and skills for empowering individuals and teams throughout the organization to listen for the voice of the customer as part of their emerging leadership roles and responsibilities.
- A method of translating internal and external customers’ voices into compelling stories that impact not only clients but your own organization, as well.
- A strategy for infusing storytelling into personal development and workforce engagement. Create a culture which is relentlessly focused on customer experience, success and customer retention.
Program Title: “Customized Facilitation for Personal Development and Business Growth” (Planning meeting required.)
As a leader, how do you simultaneously direct the conversation and participate as well? Babette Ten Haken has conducted hundreds of qualitative, interactive group discussions. A thought-leader in her own right, Babette is a dynamic, engaged, objective third-party moderator and panel facilitator. Why not move one millimeter beyond what is comfortable, towards what is Possible?
Due to the nature of facilitation methodology, each of these programs is customized for each client. Therefore, a Planning Meeting is involved prior to creating this program.
Format: half, full and 2 day workshops, with post-workshop coaching sessions.
This program is perfect for:
- Teams, businesses, organizations and associations faced with challenges impacting leadership, communication, personal development and business growth;
- Teams, businesses, organizations and associations struggling to create and continuously deliver innovative solutions to enhance customer experience, success and customer retention; and
- Businesses, organizations and associations coping with scalability and strategic planning issues in response to digital transformation of the workplace and changing industry regulations.
Key Individual, Team, Organizational and Association Take-aways vary depending on the length of these customized programs:
- A roadmap for conducting more productive, innovative and collaborative meetings.
- A strategy for leveraging communication to enhance individual and team leadership when executing client-focused outcomes for business growth.
- Depending on the length of the program, a prioritized shortlist of new products, services, models and strategies.
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Start planning now. Book Babette Ten Haken to speak at your next event! Catalyze your membership and teams with her compelling Workshops. To get started, complete the Scheduler form below.
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