Babette Ten Haken catalyzes organizations and associations, like yours, who want to leverage a more profitable workforce to retain the customers you work so hard to win.
Babette Ten Haken’s One Millimeter Mindset™ speaking programs move audiences one millimeter beyond the Risk of remaining comfortable in “how we do things Today,” towards the Opportunities presented when we do things “slightly differently” Tomorrow and in the Future. That is when breakthroughs happen.
Contact Babette using the Scheduler form at the bottom of this page.
Otherwise, everyone remains very busy, working full time in departmental silos: at half the capacity of What is Possible.
Collaboration, across departmental silos, business models and workplace biases, results in a more engaged, purpose-driven and profitable workforce, creating the aggregated customer experiences critical to customer success and customer retention.
Babette gave a very professional and well-prepared talk that kept the audience spellbound. She is a very experienced speaker and would be a great addition to anyone’s workshop or conference.” ~ Conference Co-Chair
An award-winning author and blogger, Babette’s programs leverage her Sales-Engineering Interface® toolkit and techniques. Discovering our professional purpose positively impacts productivity, profitability, impact and innovation. Especially in technologically-changing organizations with a mixed workforce full of critical thinkers, manual workers and business professionals.
Babette Ten Haken’s One Millimeter Mindset™ speaking programs are forged by her own background as a STEM design thinker, Six Sigma Green Belt and Voice of the Customer facilitator. She translates across the business-engineering communications and collaboration abyss. The outcomes? Successful new product introductions and profitable workforce people-and-process improvements to retain customers: Today, Tomorrow and in the Future.
Wouldn’t your own association or organization like to learn how to do the same?
A member of SME, ASQ, SHRM and the National Speakers Association, Babette’s Collaboration Playbook, Do YOU Mean Business? is available on Amazon.com and is a Top Sales World Top 50 Sales Book (2015, 2017, 2018). She is a Cloud Top 100 Global Power Influencer and a Top Sales World Top 50 Marketing & Sales Influencer & Blogger, 2013-2018. Her professional speaker profile is available on espeakers.
Contact Babette using the Scheduler form at the bottom of this page.
“Clients looking to increase value to their customers, by providing insightful content about the connections between businesses and customers, shall include Babette in their line up to blow them away.” ~ ASQ Section Chair
Program Title: “Leverage Profitable Collaboration to catalyze Your Professional Success”
What happens when uncollaborative business models keep employees stuck in workplaces where colleagues are devoted to defining themselves by levels of education, job titles, awards and certifications? Why continue to be perceived as an order-taker, when you can become an innovator?
Create a more purpose-driven and successful career by leveraging collaboration more profitably. All it takes is your decision to move that first, one millimeter step forward, towards what, Today, appears uncertain, risky and uncomfortable. Discover how leveraging profitable collaboration, throughout your career, results in more productive, impactful and innovative customer experiences: Tomorrow and in the Future. The type of experiences that drive customer retention and your leadership development.
Format: 45-60 minute keynote; 1.5 hour, half-day and full-day workshops
This program is perfect for:
• Individuals, teams, associations and organizations wrestling with how to learn and implement communication and collaboration skills to continuously deliver differentiated value to employers and customers;
• Management and leadership of organizations and associations experiencing stunted business growth and increased rates of customer or membership churn; and
• Businesses wanting to liberate themselves from “we have always done things this way” mindset, in order to acquire and retain the mindset, people, processes and customers required for business growth and sustainability.
Key Individual, Team, Organizational and Association Take-aways:
• Leverage our Professional Purpose as the foundation of our Professional Development trajectory. Create distinctive customer experiences driving customer retention, regardless of job titles, functional roles or level of education.
• A Purpose-driven Professional Development Strategy builds upon where each of us sits at our organization’s business growth tables, Today. Leverage our distinctive contributions, collaboratively. Drive our organization’s human capital strategy: Today, Tomorrow and in the Future.
• A collaboration culture of Professionals of Purpose scales up and across the organization, resulting in enhanced levels not only of employee productivity and profitability but also of business growth, expansion and sustainability.
Program Title: “Is Your Customer Retention Strategy actually A Customer Churn Strategy?”
Revenue generation is everyone’s job responsibility, whether stated or not. Why do Today’s business models, professional habits and workforce structures continue to categorize critical thinkers, manual workers and business professionals into cost-centers vs. revenue-generators? How can employees who solve problems differently learn to collaborate more productively, profitably, purposefully, impactfully and innovatively?
Discover the three major collaboration-killers in organizations and associations of all sizes. Bridge the unprofitable workforce collaboration gaps negatively impacting customer experience and customer retention. Learn to leverage – rather than marginalize – a workforce’s greatest assets, their people. Start serving customers better and better: Today, Tomorrow and in the Future.
Format: 45-60 minute keynote; 1.5 hour breakouts; half day, full day, 1.5 day and 2 day workshops
This program is perfect for:
- Organizations and associations experiencing a fluctuating track record of revenue generation and employee, customer and membership churn;
- Organizations and associations wanting to create a more forward-thinking human capital strategy and human resources hiring, on-boarding and professional development processes;
- Individuals and teams experiencing communication and collaboration difficulties when working with colleagues and customers who do not have the same job functions, job titles and educational backgrounds that they do.
Key Individual, Team, Organizational and Association Take-aways:
- A plan for identifying the root causes that negatively impact the profitability of collaboration between your own workforce and your customers;
- A strategy for leveraging each employee’s professional purpose as a professional development roadmap for better serving each other and your customers and members; and
- A better understanding of how the customers your organization and association serves, Today, actually may hold you back from acquiring and retaining the customers and members you need to serve, Tomorrow.
Program Title: “Collaborative Storytelling – 5 Ways to get Clients and Association Members from Why? to Wow!”
Tomorrow’s compelling storytelling is the key to business growth: acquiring, serving and retaining customers. Often, our stories stop: just at the point where they need to begin.
Depending on where we all sit around the table, we all hear customer stories differently. What happens when our differences become strengths and opportunities to better serve our customers, instead of remaining barriers to collaboration?
Discover our organization’s storytellers, regardless of job titles, levels of education and pay grades. Discover 5 novel questions to always ask in order to leverage collaborative storytelling into compelling and strategic reasons for customers and association members to continue doing business with you.
Format: 45-60 minute keynote and 1.5 hr workshop or breakout; half, full and .5 day workshops
This program is perfect for:
- Administrators, account managers, service and support teams experiencing communication and collaboration obstacles impeding successful implementation of client solutions;
- Complex sales teams encountering stiff competition and impeded business growth when selling to or working with teams in technologically-transforming industries; and
- Management and leadership in associations and organizations seeking to develop skills to fuel Tomorrow’s and the Future’s customer retention strategies.
Key Individual, Team, Organizational and Association Take-aways:
- Develop collaborative Voice of the Customer listening and translating skills, understood across the organization. Catalyze individual and team professional impact;
- Create process improvements and new product innovations which drive improved customer experiences and increased customer retention;
- Infuse a purposeful, productive, profitable, impactful and innovative storytelling culture into the organization, to better serve and retain customers.
Program Title: “Customized Facilitation” (Planning meeting required.)
As a leader, how do you simultaneously direct the conversation and participate as well? Babette Ten Haken has conducted hundreds of qualitative, interactive group discussions. As a thought-leader, Babette is a dynamic, engaged, objective facilitator who innovatively moves you one millimeter beyond what is comfortable, Today, towards What is Possible, Tomorrow and in the Future.
This program is perfect for:
- Teams, businesses, organizations and associations faced with challenges impacting leadership, communication, personal development and business growth;
- Teams, businesses, organizations and associations struggling to create and continuously deliver innovative solutions to enhance customer experience, success and customer retention; and
- Businesses, organizations and associations coping with scalability and strategic planning issues in response to digital transformation of the workplace and changing industry regulations.
Key Individual, Team, Organizational and Association Take-aways vary depending on the length of these customized programs:
- A roadmap for conducting more productive, innovative and collaborative meetings.
- A strategy for leveraging communication to enhance individual and team leadership when executing client-focused outcomes for business growth.
- Depending on the length of the program, a prioritized shortlist of new products, services, models and strategies.
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To inquire about my availability, please complete the Scheduler form below. Let’s discuss how I can help you make your next organization or association event into an even more remarkable and memorable experience for everyone!
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